Elements and Performance Criteria
- Manage pharmacy appearance and access.
- Develop and implement pharmacy procedures for pharmacy housekeeping andmaintenance.
- Ensure pharmacy housekeeping standards are monitored and maintained.
- Provide easy and safe access into and within the pharmacy for people with mobility aids.
- Maintain professional services area that is clearly distinguishable from the general trading area and supervised at all times by a pharmacist.
- Initiate contingency plans in the event of merchandise or pharmacy presentation problems.
- Manage pharmacy stock storage and equipment maintenance.
- Ensure all equipment used in the pharmacy is kept clean, serviceable and calibrated where required.
- Maintain areas for receiving and storing stock under appropriate conditions, according to stock category.
- Ensure refrigerated storage is cold chain tested and certified at regular intervals.
- Maintain a room temperature at no more than 25 degrees in professional, trading and storage areas of the pharmacy.
- Manage pharmacy merchandise presentation.
- Ensure layout and presentation promote customer flow, and comply with scheduled medicine display restrictions and pharmacy visual merchandising policies and plans.
- Develop and implement layout assessment checks.
- Organise the location of displays of temporary specials and promotions.
- Define standards for visual presentations and displays and clearly communicate these to team members.
- Ensure team members maintain displays in a clean and tidy condition according to display plans.
- Consult with front-of-pharmacy team members to assess customer response to space allocations.
- Maintain pharmacy merchandise pricing.