Required skills

communication skills to

negotiate with suppliers

inform staff of new products and services

initiative and enterprise skills to

identify opportunities to improve pharmacy sales and services

refer recommendations to the managing pharmacist where relevant

learning skills to

evaluate supplier claims

research and identify potential new products and services

numeracy skills to

calculate or estimate product range contributions against budget targets

check stock return figures and analyse against targets

identify display space requirements

maximise profit margins in negotiation with suppliers

planning and organising skills to

plan frontofpharmacy product range

introduce new products and services

problemsolving skills to

consolidate stock to maximise sales potential

identify products to be deleted and take action to minimise adverse effects on profit

technology skills to access and review stock records

Required knowledge

current and potential use of available space for

product category displays

service areas

sales budget targets including

turnover

profit margin

existing pharmacy product and service range

existing and possible new suppliers

pharmacy values and objectives that impact on product and service provision

pharmacy stock system

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

analyse the potential market for a new product or service in a specific pharmacy business

identify and delete nonperforming products

plan for and introduce new products and services

use stock data to maximise turnover and profit

negotiate with suppliers and monitor quality control

Context of and specific resources for assessment

Assessment must ensure that competency is

observed by the assessor or the technical expert working in partnership with the assessor as described in the assessment guidelines

demonstrated over sufficient time to include handling of a range of contingencies

demonstrated in a real or simulated pharmacy environment which may include customer interruptions and involvement in other related activities normally expected in the pharmacy

Assessment must ensure access to

a work team

relevant documentation such as

current pricing information

merchandise range

space allocation data

visual merchandising plans

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

case studies

observation of the candidate in the workplace

research report

written or oral questions appropriate to the language and literacy level of the learner to test relevant underpinning knowledge

review of portfolios of evidence and thirdparty workplace reports of onthejob performance

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended

Customer requirements may include:

Market factors may include:

Front-of-pharmacy product and service range may include:

Supplier claims must include substantiatedresearch, such as:

Terms of trade may include: