Elements and Performance Criteria
- Confirm customer delivery requirements.
- Identify pharmacy products and prescription items for delivery.
- Check and confirm customer delivery address, contact details and suitable delivery time.
- Contact customer and confirm products expected, estimated delivery time, payment method and persons authorised to accept delivery.
- Plan deliveries in a logical sequence for efficiency and optimum customer service.
- Prepare and plan prescription deliveries.
- Verify pharmacist has checked dispensed prescription items against customer order and included required information.
- Complete own check for correct medicines and quantities against prescription.
- Liaise with pharmacist to confirm method of providing customer advice.
- Prepare items for delivery to meet handling and storage requirements.
- Confirm delivery documentation is accurate and complete.
- Use navigation aids to plan most efficient delivery route.
- Schedule deliveries to suit requirements of pharmacy and customers.
- Deliver medicine to customers.
- Follow organisational procedures when delivering dispensed medicines and other products outside the pharmacy.
- Verify customer or agent identity and age when required.
- Verify correctness of delivered items with customer and ensure customer or agent signs and dates prescription and other delivery documents as confirmation of receipt.
- Arrange for pharmacist follow-up in situations requiring additional assistance or therapeutic advice.
- Receive, check and record payment using point-of-sale systems.
- Make alternative arrangements where delivery has failed.
- Reconcile delivered items and records.