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Elements and Performance Criteria

1. Maintain contact with residential care facilities.
   • Confirm relevant contact personnel for residential care facilities.
   • Act as contact person to coordinate overall pharmacy service to residential care customers.
   • Initiate regular contact to improve service efficiency.
2. Identify and respond to service requirements.
   • Consult with care facility and establish ordering needs.
   • Clearly explain and confirm trading terms for care facility.
   • Clearly explain pricing policy and procedures.
   • Monitor currency of contract between pharmacy and facility and take action in the case of non-current contracts according to organisational procedures.
3. Maintain services to residential care facilities.
   • Receive and process pharmacy notifications of resident admissions or re-admissions.
   • Negotiate and coordinate arrangements for receiving and filling regular care facility orders.
   • Supply stock medicines to care facility and maintain stock control system according to organisational procedures.
   • Coordinate delivery schedule, emergency deliveries and persons authorised to receive.
   • Negotiate a system to notify pharmacy of all changes to individual patient medication regimens.
   • Liaise with care facility director of nursing or other nominated person to identify information and education needs.
   • Respond to medicine information queries promptly.
4. Administer records.
   • Maintain accurate and complete record of medicines supplied for each resident.
   • Assist pharmacist to regularly review patient medicines and amend patient medication charts, according to organisational procedures.
   • Assist pharmacist to monitor Adverse Drug Reactions (ADR), Adverse Drug Events (ADE) and Therapeutic Drug Monitoring (TDM).
   • Maintain and follow pharmacy system for recording and reporting medication-related incidents.
   • Input data, raise and forward invoices
   • Analyse and reconcile payments in pharmacy systems according to organisational procedures.
   • Identify and respond to discrepancies in records within scope of own role.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

complete the following activities to supply medications and other pharmacy products to residential care facilities:

coordinate supply services to at least one residential care facility over two supply periods to include:

receiving and processing orders for bulk stock and multiple individual medications for patients

scheduling all regular deliveries

scheduling emergency deliveries

maintaining patient supply records

issuing invoices and reconciling payments

assist pharmacist to review patient medications across two care facilities and amend medical charts for three patients

assist in generating each of these types of reports:

Adverse Drug Reactions reports

Adverse Drug Events reports.

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Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

primary components of the Pharmaceutical Society of Australia’s Professional Practice Standards – provisions relevant to services to residential care facilities

role boundaries and responsibilities of dispensary assistants and pharmacists for providing services to residential care facilities

basic aspects of medication provision in residential care facilities

full details of contractual arrangements with residential care facilities:

services provided:

education and information

stock control

storage

roles and responsibilities of care facility and pharmacy

pricing schedule

trading terms

formats, content and use of:

patient medication charts

medication-related incident reports and registers

pharmacy systems and organisational procedures for:

notifying pharmacy of changes to individual patient medication regimens

receiving and processing orders for bulk stock and multiple individual medications for patients

providing information and education on medications

scheduling regular and emergency medicine deliveries

maintaining patient supply records and medication charts

reviewing patient medications

recording and reporting medication-related incidents

pricing and invoicing for residential care facilities.

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