Required skills

communication skills to

inform pharmacist in charge of changes to data stored in the dispensary administration system

seek direction from and refer anomalies to pharmacist in charge when preparing and reconciling PBS claims

initiative and enterprise skills to follow environmental protection practices such as

disposing of rejected dispensary items according to dispensary procedures

minimising waste

literacy skills to

check and collate prescription forms

check Medicare Australia and PBS claims documentation

check dispensary information

follow dispensary procedures

numeracy skills to reconcile Medicare Australia payments against data lodged by the pharmacy

planning and organising skills to

maintain storage areas to meet good housekeeping requirements

plan and organise own work to meet dispensary stock control requirements

teamwork skills to support the dispensary team under the direction of the pharmacist in charge

technology skills to use dispensary databases and information systems to

complete online PBS claims information

produce reports

update dispensary data as directed by the pharmacist in charge

Required knowledge

dispensary databases and information systems

dispensary procedures relating to

computer maintenance

general housekeeping

ordering consumables

preparing Medicare Australia claims documentation

protecting customer privacy

reconciling Medicare Australia payments against claims lodged by the pharmacy

waste disposal

key features of the PBS

Medicare Australia claims procedures including

submitting an online claim form

preparing and submitting the paper claim

required claim information including

prescription identification

serial numbers

Repatriation Pharmaceutical Benefits Scheme RPBS prescriptions for items not included in the PBS or RPBS Schedule

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

plan and perform general administration tasks as directed by the pharmacist in charge

perform routine computer maintenance and update dispensary system information

prepare PBS claims for signing by the pharmacist in charge

reconcile Medicare Australia payments and report anomalies to the pharmacist in charge

Context of and specific resources for assessment

Assessment must ensure that competency is

consistently demonstrated over a period of time and observed by the assessor or the technical expert working in partnership with the assessor as described in the assessment

demonstrated in a real workplace environment that meets Pharmacy Board of Australia and relevant industry standards for dispensary operations which may include interruptions and involvement in other related activities normally expected in the pharmacy dispensary area

Assessment must ensure access to

relevant dispensary procedures

relevant codes of practice or guidelines

dispensary information systems

relevant PBS claims documentation

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

observation of the learner

performing a range of dispensary administration tasks over sufficient time to demonstrate handling of a range of contingencies

using dispensary information systems

written or oral questions appropriate to the language and literacy level of the learner to test relevant underpinning knowledge

review of portfolios of evidence and thirdparty workplace reports

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector and job role is recommended

Routine computer maintenancemay include:

Dispensary reportsmay include:

Regular intervalsmay include:

Required PBS claims informationmay include:

Patient groupsmay include: