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Elements and Performance Criteria

  1. Maintain close contact with residential care providers.
  2. Identify and respond to residential provider service requirements.
  3. Maintain services to residential care facilities.
  4. Perform relevant administrative tasks.

Required Skills

Required skills

communication skills to

confirm trading terms pricing policies and other relevant procedures with customers

consult with and build relationships with key contacts in residential care providers

provide information to and seek direction from the pharmacist in charge

explain residential care customer requirements to relevant pharmacy staff

learning skills to maintain currency of knowledge of

the pharmacy range of Pharmacy Medicines and unscheduled medicines

pharmacy systems and procedures

literacy skills to

check contracts

check orders

follow pharmacy procedures

maintain records

reconcile patient medication charts

numeracy skills to

check invoices

reconcile quantities of medicines ordered with quantities supplied

planning and organising skills to

coordinate timely service to residential care customers

coordinate deliveries

problemsolving skills to respond to emergency orders

selfmanagement skills to prioritise own work schedule to meet the service timelines of pharmacy residential care customers

teamwork skills to

work effectively under the direction of a pharmacist

work with other staff

technology skills to use pharmacy systems to

maintain relevant online records

prepare invoices for residential care customers

Required knowledge

pharmacy policy and procedures for and services to residential care facilities

pharmacy list of residential care facilities and contractual arrangements with each facility

nominated contact person for each residential care facility

pharmacy systems for

scheduling regular and emergency medicine deliveries

maintaining patient records

recording and reporting medicationrelated incidents

invoicing patients in residential care facilities

trading terms

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

act as a contact person to coordinate quality pharmacy services to residential care facility customers

negotiate with the pharmacist and relevant pharmacy staff and coordinate the receipt of orders and timely supply of medicines to residential care customers

perform administrative tasks to maintain dispensary information relating to residential care facility services

prepare invoices and reconcile payments received from residential care customers

coordinate and schedule regular and emergency deliveries to residential care facilities

Context of and specific resources for assessment

Assessment must ensure that competency is

consistently demonstrated over a period of time and observed by the assessor or the technical expert working in partnership with the assessor as described in the assessment

demonstrated in a real workplace environment that meets Pharmacy Board of Australia and relevant industry standards for dispensary operations which may include interruptions and involvement in other related activities normally expected in the pharmacy dispensary area

Assessment must ensure access to

a range of residential care facilities with contractual arrangements for the supply of medicines to patients

dispensary technology and software

relevant pharmacy systems and procedures

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

observation of the learner

performing a range of coordination tasks over sufficient time to demonstrate handling of a range of contingencies

using the dispensary technology to service residential care facilities

written or oral questions appropriate to the language and literacy level of the learner to test relevant underpinning knowledge

review of portfolios of evidence and thirdparty workplace reports

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector and job role is recommended


Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Pharmacy system for recording and reporting medication-related incidentsmay include:

incident register with:

the following mandated fields:

date

incident

recorded by

action needed

actioned by

date resolved

the following optional fields:

incident report number

additional information

incident report, including:

pharmacy name

report number

date and time of report

date and time of incident

individual’s details, if required for follow-up

nature of incident

specific action taken

follow-up required

report distribution information.

Appropriate referencesmay include:

arrangements for change of contract to another service provider

provision of:

education

services

stock control

storage

requirements for improving medication-related services

roles and responsibilities of the residential care facility and the pharmacy.