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Elements and Performance Criteria

1. Develop knowledge of home health-care aids and equipment.
   • Identify and access sources of current and accurate information on home health-care aids and equipment.
   • Obtain information on common conditions supported by aids and equipment.
   • Access and interpret information on pharmacy range of home health-care aids and equipment.
   • Regularly seek and obtain information to update knowledge of aids and equipment.
2. Identify customer needs.
   • Follow organisational procedures to respect and protect customer privacy.
   • Use questions and actively listen to confirm customer needs and degree of limitation.
   • Determine customer satisfaction with aids and equipment previously used.
   • Identify and act on triggers for referral to pharmacist.
3. Recommend and supply home health-care aids.
   • Explain features of aids and equipment using appropriate product terminology, and recommend purchase of equipment according to customer needs.
   • Identify and use opportunities to suggest companion products relevant to desired outcomes.
   • Fit customers with aids and equipment according to manufacturer instructions.
   • Explain and demonstrate use, care and maintenance of aids and equipment.
   • Source and order specialist aids and equipment to meet customer needs.
4. Hire aids and equipment.
   • Follow organisational procedures for hiring aids and equipment.
   • Explain aids and equipment hire service and confirm customer understanding.
   • Accurately complete equipment hire agreement, obtain customer signature and co-sign.
   • Supply signed copy to customer and file duplicate copy.
   • Calculate and collect residual hire fees and sign off on returned hire items.
   • Clean, disinfect and store returned hire items according to organisational procedures.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

access and interpret information about common conditions supported by home health-care aids and equipment from two different sources

demonstrate, recommend, hire and sell home health-care aids and equipment to meet the needs of four different customers, providing information on:

directions for product use

care and maintenance of aids and equipment

supply four of the following products:

arthritis aids

bathroom and toilet aids

bedroom aids

chairs

footwear products

pressure care and monitoring aids

walking and mobility aids

wheelchairs.

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Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

sources of information on common conditions supported by home health-care aids and equipment:

federal, state or territory government health education internet sites

not for profit health councils

industry and professional publications

product manufacturer health education and product information materials

common conditions that are supported by the use of home health-care aids and equipment

common degrees of customer mobility and limitations associated with conditions

roles of health specialists, including occupational therapists and physiotherapists, in providing formal assessment of customer mobility and limitations

key terminology, jargon and common abbreviations relevant to home health-care aids and equipment, for:

health conditions for which aids are used

customer mobility and other limitations

equipment features

pharmacy product range of home health-care aids and equipment:

suppliers

location

different types

features and uses

fitting and adjustment methods

care and maintenance

cleaning and disinfection techniques and cleaning products used for return hire items

role boundaries and responsibilities of pharmacy assistants, and circumstances which require and trigger referral to a pharmacist

organisational procedures for supplying home health-care aids and equipment:

questions that must be asked to collect information about customer needs

collecting and supplying information to an agent acting on behalf of a customer

identifying and acting on triggers for referral to a pharmacist

maintaining privacy and confidentiality of customer information

completing and filing equipment hire agreements

checking condition of returned hire products

organisational equipment hire policy

format, content and use of hire agreements for home health-care aids and equipment.

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