Required skills

communication skills to

interact with the customer to

ask questions to identify and confirm requirements

provide information

confirm understanding

explain pharmacy smoking cessation support services

recommend and supply medicines information aids and equipment to assist with smoking cessation

provide advice on lifestyle selfcare practices specialist services and practitioners

refer to a pharmacist or other pharmacy staff where relevant

use language and concepts appropriate to cultural differences

use and interpret nonverbal communication

learning skills to maintain currency of knowledge about smoking cessation medicines and aids that can be sold with and without the involvement of a pharmacist

literacy skills to

follow pharmacy procedures

interpret product and selfcare information

use specialist information and services to support conditions relating to smoking cessation

teamwork skills to operate as part of a pharmacy team providing relevant information and seeking advice from a pharmacist and other pharmacy staff as required

technical skills to demonstrate use of smoking cessation products

technology skills to access and use online information relating to smoking cessation

Required knowledge

common behavioural triggers that can contribute to smoking and barriers to quitting smoking

components of smoking cessation kits available in the pharmacy

interaction of nicotine with other medications

personal role boundaries and responsibilities and circumstances under which referral to a pharmacist or other pharmacy staff is required

pharmacy protocols and procedures relating to the supply of smoking cessation medicines aids kits and equipment including

collecting required information from customers

collecting and supplying information to an agent acting on behalf of a customer

identifying and acting on triggers for referral to a pharmacist

identifying and supplying the relevant medicines information aids and equipment to meet customer needs

respecting and protecting customer privacy

physiological effects of smoking and common symptoms of smoking and smokingrelated illness

characteristics of nicotine dependence and triggers that contribute to smoking

pharmacy range of smoking cessation medicines and products and basic understanding of modes of action including

nicotine replacement products that can be sold without the involvement of a pharmacist

Prescription Only Medicines available under the Pharmaceutical Benefits Scheme PBS

principles of evidencebased assessment as they apply to assessing the efficacy of medicines used to support smoking cessation

awareness of credible sources of information on product range

product and health condition terminology

side effects resulting from use of smoking cessation products

known short and longterm health effects of active and passive smoking

sources of information advice and specialist services relating to smoking cessation

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

follow pharmacy procedures when selling medicines aids and equipment relating to smoking cessation

apply knowledge of nicotine dependence triggers that contribute to smoking barriers to quitting smoking and side effects resulting from use of smoking cessation products when making recommendations to customers

identify and refer to relevant sources of information to assist the customer and maintain currency of personal knowledge

provide information to customers in ways appropriate to customer needs and demonstrating appropriate techniques to confirm understanding

recognise and act on situations or requests requiring referral to a pharmacist

Context of and specific resources for assessment

Assessment must ensure that competency is

observed by the assessor or the technical expert working in partnership with the assessor as described in the assessment guidelines

demonstrated across a range of customers over sufficient time to include handling of a range of contingencies

demonstrated in a real or simulated pharmacy environment which may include customer interruptions and involvement in other related activities normally expected in the pharmacy

Assessment must ensure access to

a range of real or simulated customers with different smoking cessation related requirements

a range of smoking cessation products and aids

relevant pharmacy protocols and procedures

relevant documentation such as

selfcare and lifestyle advice

smoking cessation product and service information

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

observation of the candidate in the workplace

seeking information to establish customer requirements

recommending and selling smoking cessation related medicines aids and equipment to a range of customers

identifying and acting on triggers for referral to a pharmacist

written or oral questions appropriate to the language and literacy level of the learner to test relevant underpinning knowledge

role plays to confirm communication skills to meet diverse customer requirements

review of portfolios of evidence and thirdparty workplace reports of onthejob performance

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended

Sources of information, specialist services and practitioners may include:

Smoking cessation medication and aids may include:

Pharmacy protocols and procedures may include:

Customer may include people:

Triggers for referral to a pharmacist must include:

Scheduled medicinesmay include: