Elements and Performance Criteria
- Maintain and build own knowledge of complementary medicines.
- Identify customer needs.
- Follow pharmacy protocols and procedures to identify the customer, customer needs or symptoms, their duration and severity.
- Determine what complementary medicines and products have been tried and customer satisfaction with their efficacy.
- Follow pharmacy protocols to identify triggers for referral to a pharmacist.
- Follow pharmacy procedures to respect and protect customer privacy.
- Provide information on complementary medicine products and services.
- Access credible sources of information to provide advice to customers on complementary medicines.
- Check contraindications on manufacturer’s information and refer to a pharmacist where potential interactions with other medicines are indicated.
- Recommend complementary medicines and products appropriate to customer symptoms and needs.
- Provide the customer with information and directions for product use.
- Identify and act on opportunities to suggest companion products relevant to desired health-care outcomes.