Elements and Performance Criteria
- Develop knowledge of pregnancy and maternal health conditions and products.
- Identify customer needs.
- Follow pharmacy protocols and procedures to interact with the customer and identify the customer and their needs and symptoms, including duration and severity.
- Determine what medicines and products have been tried to assist with the specific condition.
- Follow pharmacy protocols to identify triggers for referral to a pharmacist.
- Follow pharmacy procedures to respect and protect customer privacy.
- Provide information and advice to customers.
- Finalise supply of scheduled medicines and products to customers, or after pharmacist provision of therapeutic advice where required.
- Provide customers with information on lifestyle, self-care practices and specialist services to support pregnancy and maternal health.
- Recommend pregnancy and maternal health products appropriate to customer symptoms and needs.
- Provide the customer with information and directions for product use.
- Identify and act on opportunities to suggest companion products relevant to desired health-care outcomes.