Required skills

communication skills to

interact with the customer to

ask questions to identify and confirm requirements

provide information

confirm understanding

explain wound selfcare practices

recommend and supply wound care dressings medications aids and equipment

provide advice on lifestyle selfcare practices specialist services and practitioners

refer to a pharmacist

use language and concepts appropriate to cultural differences

use and interpret nonverbal communication

learning skills to maintain personal currency of knowledge about wound care

literacy skills to

interpret and explain product and selfcare information

locate and interpret specialist information to support wound care management

planning and organising skills to organise work to meet customer service requirements

technical skills to

assess wound care requirements

use equipment for home wound care

technology skills to access and use online systems to source information on wound care

teamwork skills to operate as part of a pharmacy team providing relevant information and seeking advice from a pharmacist and other pharmacy staff as required

Required knowledge

basic understanding of anatomical structure of skin as it relates to healing stages and indicators

inflammatory or defensive stage

reconstruction stage

maturation or remodelling stage

common factors that can contribute to the likelihood of wounds or exacerbate wound care problems and related lifestyle and selfcare information

common wound types and causes of wounds and their associated care requirements including

acute wounds caused by

cuts

lacerations

abrasions

grazes

sprains

strains

chronic wounds such as ulcers caused by poor circulation or medical conditions

contusion bruising and soft tissue injury caused by

blunt blow

punching

knock or fall

penetrating wounds puncture caused by sharp objects

surgical wounds

bites and stings

burns and scalds

personal role boundaries responsibilities and circumstances under which referral to a pharmacist or other pharmacy staff is required

pharmacy protocols and procedures relating to the sale of wound care medicines aids kits and equipment including

collecting information from customers

collecting and supplying information to an agent acting on behalf of a customer

identifying and acting on triggers for referral to a pharmacist

providing wound care advice

respecting and protecting customer privacy

sale of wound care products aids and equipment

pharmacy range of wound care medicines and products along with basic understanding of their modes of action

relevant product and wound care terminology

sources of information advice and specialist services relating to wound care

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

apply pharmacy protocols and procedures when interacting with customers and assessing their wound care requirements

apply knowledge of common wound types and associated care requirements when recommending and selling wound care medicines equipment products and aids

provide information to customers in ways appropriate to customer needs and demonstrate techniques to confirm understanding

recognise and act on situations or requests requiring referral to a pharmacist

refer to relevant sources of information to assist the customer and maintain personal currency of knowledge

Context of and specific resources for assessment

Assessment must ensure that competency is

observed by the assessor or the technical expert working in partnership with the assessor as described in the assessment guidelines

demonstrated across a range of customers over sufficient time to include handling of a range of contingencies

demonstrated in a real or simulated pharmacy environment which may include customer interruptions and involvement in other related activities normally expected in the pharmacy

Assessment must ensure access to

a range of real or simulated customers with different wound care requirements

a range of wound care products

pharmacy protocols and procedures

relevant documentation such as

wound care product and service information

selfcare and lifestyle advice

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

observation of the candidate in the workplace

consulting with customers to identify their wound care requirements

providing advice on wound care and supplying wound care medicines products equipment and aids

advising on selfcare

written or oral questions appropriate to the language and literacy level of the learner to test relevant underpinning knowledge

review of portfolios of evidence and thirdparty workplace reports of onthejob performance

role plays to confirm communication skills to meet diverse customer requirements

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended

Signs of infectionmay include:

Wound care medicines and products may include:

Sources of informationmay include:

Protocols and procedures may include:

Customer requirements may include:

Triggers for referral to a pharmacist may include:

Customermay include people:

Directions for product use may include:

Conditions relating to supplymay include:

Specialist services and practitioners may include: