Google Links

Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

  1. Develop health education, promotion and awareness strategies.
  2. Implement health education and awareness promotions.
  3. Coordinate home medicines reviews.

Required Skills

Required skills

communication skills to

ask questions to identify and confirm requirements

engage with customers during promotions

collaborate with others regarding development of promotional strategies

present and advocate health education and promotion strategies to the pharmacy team

provide relevant information to a manager or supervising pharmacist

liaise with suppliers through clear and direct communication

use language and concepts appropriate to cultural differences

use and interpret nonverbal communication

learning skills to research potential health promotion activities

problemsolving skills to manage contingencies in promotional activities

literacy skills to

read a variety of texts

prepare general information and papers

write formal and informal letters according to target audience

technology skills to select and use technology to maintain records of home medicines reviews

Required knowledge

pharmacy protocols and procedures relating to promotional strategies for pharmacy products and services including

pharmacy layout and presentation

advertising and promotions

organising and documenting home medicines reviews

project management principles including liaising with others and coordinating activities to achieve outcomes within budget and timelines

planning processes for organising promotional activities

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the assessment guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

apply pharmacy protocols and procedures when developing and implementing promotional strategies for health education and awareness

design and deliver health promotion activities

monitor and evaluate health education and awareness promotional activities

present and advocate promotional strategies within the pharmacy

assess and report on customer satisfaction

coordinate home medicines reviews

Context of and specific resources for assessment

Assessment must ensure that competency

is observed by the assessor or the technical expert working in partnership with the assessor as described in the assessment guidelines

demonstrates the development of promotional strategies for a range of products and services performed over a sufficient period of time to demonstrate handling of a range of contingencies

is demonstrated in a real or simulated pharmacy workplace environment which may include customer interruptions and involvement in other related activities normally expected in the pharmacy

Assessment must ensure access to

dispensary information systems

examples of relevant products and services and health promotional strategies

office equipment and resources

relevant pharmacy policy and procedures

relevant codes of practice or guidelines

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

observation of the candidate in the workplace

planning implementing and evaluating a health promotion

coordinating home medicines reviews

analysis of responses to case studies and scenarios

assessment of written reports

written or oral questions appropriate to the language and literacy level of the learner to test relevant underpinning knowledge

review of portfolios of evidence and thirdparty reports of onthejob performance by the learner

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended


Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Health promotionmay include:

any subject from a possible wide range of health topics, such as:

free blood pressure testing

diabetes awareness and glucose testing

continence education

diet and nutrition

healthy heart promotions

smoking cessation

SunSmart.

Awareness strategies may include:

advertisements

flyers

informing customers about the event

customer functions

health screening services

local media announcements

product launches

web pages.

Pharmacy requirementsmay include:

confidentiality and security requirements

defined resource parameters

pharmacy and ethical standards

goals, objectives, plans, systems and processes

legal and organisational policies, guidelines and requirements

work health and safety (WHS) policies, procedures and programs

pricing and discount policies

quality processes and standards

who is responsible for products or services.

Personnel and resourcesmay include:

management

marketing funds

pharmacy staff

promotional products

samples

technology

time

venue

visiting experts.

Networks may include:

supplier

customer

internal

media and promotional

professional

social.

Records of patient home medicines reviews may include:

medication profile

information provided

record of activities undertaken, strategies developed, date and pharmacist’s name

outcome of activities undertaken during the course of the HMR

facilitation of desired outcomes of the HMR

methods and times of communication preferred by the GP and other involved health professionals

copy of the medication management plan developed by the GP

referral form provided by the GP.