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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Source and use information on employment in community pharmacy.
2. Identify and access sources that provide current and accurate information on employee and employer rights and responsibilities.
3. Obtain and interpret key information on individual responsibilities for anti-discrimination, harassment and equal employment opportunity.
4. Source and interpret information on national employment standards and specific employment arrangements for current role.
5. Source and use information on skill and knowledge requirements for own and related roles in community pharmacy.
6. Comply with all employment requirements.
7. Work within organisational requirements.
8. Obtain, interpret and comply with organisational procedures.
   • Accept and process prescriptions according to organisational procedures.
9. Participate in environmentally sustainable work practices, according to organisational procedures.
10. Seek advice and information from supervisors and managers to ensure full understanding of organisational requirements.
11. Work within own role boundaries and recognise roles and responsibilities of other pharmacy staff.
12. Use designated lines of pharmacy communication and reporting.
13. Follow organisational dress or uniform standards.
14. Use effective work habits.
15. Plan and organise daily work activities within scope of responsibility.
16. Maintain work areas according to organisational procedures and standards.
17. Act promptly on instructions, information and follow procedures relevant to the task.
18. Work collaboratively with team members, supervisors and managers to maximise efficiency and quality of daily work outcomes.
19. Prioritise and complete competing tasks within designated timeframes.
20. Source and use information on employment in community pharmacy.
    • Identify and access sources that provide current and accurate information on employee and employer rights and responsibilities.
    • Obtain and interpret key information on individual responsibilities for anti-discrimination, harassment and equal employment opportunity.
    • Source and interpret information on national employment standards and specific employment arrangements for current role.
    • Source and use information on skill and knowledge requirements for own and related roles in community pharmacy.
    • Comply with all employment requirements.
21. Work within organisational requirements.
    • Obtain, interpret and comply with organisational procedures.
    • Accept and process prescriptions according to organisational procedures.
    • Participate in environmentally sustainable work practices, according to organisational procedures.
    • Seek advice and information from supervisors and managers to ensure full understanding of organisational requirements.
    • Work within own role boundaries and recognise roles and responsibilities of other pharmacy staff.
    • Use designated lines of pharmacy communication and reporting.
    • Follow organisational dress or uniform standards.
22. Use effective work habits.
    • Plan and organise daily work activities within scope of responsibility.
    • Maintain work areas according to organisational procedures and standards.
    • Act promptly on instructions, information and follow procedures relevant to the task.
    • Work collaboratively with team members, supervisors and managers to maximise efficiency and quality of daily work outcomes.
    • Prioritise and complete competing tasks within designated timeframes.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

access, interpret and use information about employment rights and responsibilities and organisational procedures in community pharmacy from three different sources

use effective planning, organisational and communication skills to address five community pharmacy daily work activities that individually or cumulatively involve situations where:

customers require dispensing services

customers require referral to pharmacist or more senior pharmacy colleagues.

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Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

sources of information on employment rights and responsibilities:

employer associations

Fair Work Commission

Fair Work Ombudsman

state and territory government boards and commissions for anti-discrimination and equal employment opportunity

staff handbooks

trade unions

basic aspects of these employment related laws covering rights and responsibilities of employees and employers:

Fair Work Act 2009; minimum workplace entitlements provided by the National Employment Standards (NES)

relevant state or territory anti-discrimination or equal employment opportunity law:

harassment provisions; types of harassment, rights and responsibilities of employees and employers and consequences of non-compliance with the law

equal employment opportunity (EEO) provisions; rights of employees and responsibilities of employers to make merit based employment decisions

role of relevant state or territory board or commission in managing complaints

general role characteristics, boundaries and responsibilities for key community pharmacy jobs, including career paths:

pharmacy assistants

dispensary assistants

retail supervisors and managers

pharmacists

basic aspects of industrial awards for community pharmacy employees

primary functions of trade unions for community pharmacy employees

organisational policies and procedures that relate to general work practices:

uniform, personal presentation

accepting, declining and amending rostered hours

personal and carer’s leave

counselling and discipline

grievances

equal employment opportunity

harassment

environmentally sustainable workplace practices

organisational policies and procedures that relate to pharmacy work practices:

accepting and processing prescriptions

referral to pharmacist

typical terms and conditions of employment for community pharmacies

sustainable work practices in pharmacies:

waste disposal

practices for reducing water and energy use in pharmacies.

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