The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. |
Types of medicines may include: | scheduled medicines, including:Pharmacy Medicine (S2)Pharmacist Only Medicine (S3) Prescription Only Medicine (S4)Controlled Drug (S8)unscheduled medicines. |
Key product and service areasmay include: | analgesics and anti-inflammatories baby and infant carecoughs and coldscontinence managementeye and earfirst aid and wound carehealth-care support areas for conditions, such as:asthma blood pressure diabetes nutrition and weight managementobstructive sleep apnoeasmoking cessationoral careprofessional services area sexual healthskin and fungalsupply and hire of home health-care aids and equipmentunscheduled pharmacy productsvitamins, minerals, supplements and complementary medicines. |
Communicationmay include: | face-to-face contact with customersreceiving telephone callsnon-verbal communicationspeaking clearly and conciselyusing open and inclusive language. |
Customersmay include people: | from a range of social, cultural and ethnic backgrounds and with varying mental and physical abilitiesvisiting the pharmacy, contacting the pharmacy by phone, or in their own homewith special needs, such as:the elderlyinfantswho are:drug or alcohol affectedemotionally unstablementally unstablephysically unwell. |
Pharmacy service protocols and proceduresmay include: | greeting and assisting customersdocumented quality system protocols and procedures that address:checking that customers presenting Pharmacy Only and Pharmacist Only Medicines for purchase have been advised by a pharmacy assistant or a pharmacistprotecting customer privacyreferral to an experienced pharmacy assistantreferral to a pharmacistresponding to and referring on a customer complaintrole boundaries and authorities in the pharmacy team. |
Customer needsmay include: | advice on medicines or products for particular conditionslodging or collecting prescriptionspharmacy services seeking products or information for self or another personrequests for a specific:scheduled medicineunscheduled medicine or product. |
Tact and discretionmay include: | respecting and protecting customer privacy when: communicating with customers or their agentscollecting customer information providing information to customers in ways that respond to customer needsreferring the customer to a pharmacist or a more experienced pharmacy assistant confirming customer understanding. |
Triggers for referral to a pharmacist or other pharmacy staffmay include: | a customer who appears to be:sickconfuseduncertaindissatisfiedangryunder the influence of drugs or alcoholrequests for large quantities of a particular type of medicinea customer requesting Pharmacist Only Medicine. |
Prescription intake form may include: | indication that the form is confidential sections on which to record:date and timeindication that:customer is waiting for the medicinecollecting later delivery is requiredcustomer details, such as:name and addressMedicare numberentitlement card and number and typemedicine allergiesdate of birth and weight (child only)indication that this is new medicine to this customeritems on the prescription that are to be dispensedcustomer consent to brand substitution, if availableindication that the customer has requested or requires:Consumer Medicine Information (CMI)pharmacist consultationreceiptadditional notes name of person accepting the prescription and time of taking inprescription form serial numbersurname of the person collecting the prescription. |
Appropriate team membersmay include: | more experienced pharmacy assistantpharmacistsupervisor. |
Employee rights and responsibilitiesmay include: | attendanceconfidentiality and privacy of the business, client and colleague informationknowing the terms and conditions of own employmentobeying lawful ordersprotection from discrimination and sexual harassmentpunctualityright to union representation safety and care with respect to WHS. |
Employer rights and responsibilitiesmay include: | responsibility to provide a safe environment free from discrimination and sexual harassment according to relevant state or territory and commonwealth antidiscrimination legislationright to counsel or dismiss employees if employees: are negligent, careless or cause an accidentcommit a criminal offencebehave in a manner not consistent with established code of conduct, such as revealing confidential information. |
Organisational culturemay include: | pharmacy chain of commandorganisational structure, including own position and role boundaries within the structureorganisational goals, values and behaviourpharmacy protocols, procedures and quality assurance manuals relating to:contact with customersinteraction with other team membersinteraction with supervision and management job descriptions and responsibilities. |
Safe and sustainable work practicesmay include: | discussing and negotiating problems and tasks with other team membersidentifying and reporting risks or hazardsimplementing environmental protection procedures, such as:waste minimisationrecyclingreusewaste disposalwater efficiencylistening to the ideas and opinions of others in the teamsharing knowledge and skillssolving problems as a teamusing equipment according to guidelines. |
Daily work routinemay include: | interacting with customersinteracting with supervisors and other staff membershandling the telephoneorganising and maintaining work areasmaintaining merchandise and displaysobserving scheduled breaksassisting other team membersworking within required timelines. |
Work and personal prioritiesmay include: | educationhome and familycultural practicesother jobssocial activities. |