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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

  1. Collect information about customer vitamin, mineral and supplement needs.
  2. Assess customer information and determine need for referral.
  3. Provide product, self-care and lifestyle information.
  4. Maintain and develop knowledge of vitamins, minerals and supplements.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

recognise and respond appropriately to three product or symptom-based requests for vitamin, mineral and supplement products that require referral

suggest suitable vitamin, mineral and supplements products for six customers presenting with different needs

provide directions for product use and other information on lifestyle and self-care practices for each of the above customers

recommend as appropriate to customer needs, across the product suite, a mix of:

unscheduled medicines and products

Pharmacy Medicines (S2)

respond to the needs of each of the following customer types:

adults of both genders

the elderly

children.


Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

basic aspects of these common causes of vitamin and mineral deficiency:

accidents and illness

excessive alcohol consumption

excessive use of laxatives

food allergies resulting in the omission of important food groups

inadequate or fad diets

lack of sunlight

overuse of convenience foods

poor food storage

pregnancy and lactation

regular athletic performance

regular consumption of overcooked food

key terminology, jargon and common abbreviations for the:

diet-related health conditions

commonly requested vitamins, minerals and supplements

overview of pharmacy product range of vitamins, minerals and supplements; Pharmacy Medicines (S2) and unscheduled medicines and products:

location

which products in the range are Pharmacist Only Medicines (S3)

different types of commonly requested products and their use, their side effects and interactions that may contraindicate their use:

vitamins:

A (Retinol-Carotene)

B-complex group

B9 (Folic Acid)

C (Ascorbic Acid)

D (Calciferol-Viosterol-Ergosterol)

E (Tocopherol)

K (Menadione)

minerals:

calcium

chromium

iodine

iron

magnesium

potassium

phosphorous

selenium

sodium

zinc

supplements:

fish oil

glucosamine

recognised and credible sources and format of product, lifestyle and self-care information:

manufacturer product support materials:

Consumer Medicines Information (CMI) product leaflets, brochures, booklets

internet sites

health-care fact sheets

medicines databases

pharmacy manuals

reputable health education internet sites

government and not-for profit organisations

organisational procedures for supplying vitamins, minerals and supplements

sources of specialist advice on nutrition for referral purposes.