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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Collect information about baby and infant care needs.
   • Approach and question customer according to pharmacy protocol.
   • Use questions and actively listen to determine who will be using the product and relevant symptoms, duration and severity of the condition.
   • Determine customer satisfaction with products previously used.
   • Identify any other health conditions and prescribed medications.
   • Follow pharmacy procedures to respect and protect customer privacy.
2. Assess customer information and determine need for referral.
   • Recognise and act on information that requires referral to the pharmacist.
   • Recognise and act on information that indicates the potential for better customer outcomes with Pharmacist Only Medicines (S3).
   • Provide clear summary of customer information to pharmacist when referral is required.
   • Monitor pharmacist consultation and finalise interaction with customer according to pharmacy procedures.
3. Provide product, self-care and lifestyle information.
   • Select and suggest Pharmacy Medicines (S2) or unscheduled medicines and products suited to customer needs within scope of own knowledge.
   • Identify and use opportunities to suggest additional products relevant to customer needs.
   • Interpret and clearly explain manufacturer product information and confirm customer understanding of directions for product use.
   • Offer current and accurate information on related lifestyle and self-care practices.
4. Maintain and develop knowledge of baby and infant care products.
   • Identify and use opportunities to maintain and develop product and health condition knowledge using recognised sources of information.
   • Check regularly for new additions or changes to range.
   • Use product information to update knowledge of product application and directions for use.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

recognise and respond appropriately to three product or symptom- based requests for baby and infant products that require referral

suggest suitable baby and infant products for six customers presenting with different needs that individually or cumulatively include the need for:

durable products

formula, feeding products and steriliser kits

nappies and related products

rash and other skin treatments

teething products

products in different forms

provide directions for product use and other information on lifestyle and self-care for each of the above customers

recommend as appropriate to customer needs, across the product suite, a mix of:

unscheduled medicines and products

Pharmacy Medicines (S2)

respond to the needs of a variety of baby and infant ages from 0 to 2 years.

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Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

common conditions and symptoms for which baby and infant care medicines and products are used

common lifestyle risk factors that can contribute to baby and infant conditions and methods of care

key terminology, jargon and common abbreviations for:

baby and infant health conditions

medicines and products used to relieve symptoms

formula and feeding products

benefits of breastfeeding

contents of the Marketing in Australia of Infant Formula (MAIF) Agreement and its guidelines for providing advice on the use of infant formula

content of Infant Feeding Guidelines for Health Workers

overview of pharmacy range of baby and infant care products; Pharmacy Medicines (S2) and unscheduled medicines and products:

location

application

which products in the range are Pharmacist Only Medicines (S3)

features and benefits of baby and infant care products, aids and equipment, when they are used and common side effects:

durable products

formula

feeding products and steriliser kits

nappies and related products

rash and other skin treatments

teething products

products in different forms

liquids, sprays and drops

ointments, creams, oils and lotions

powders

recognised and credible sources and format of product, lifestyle and care information:

manufacturer product support materials:

Consumer Medicines Information (CMI)

product leaflets, brochures, booklets

internet sites

health-care fact sheets

industry and professional publications

medicines databases

pharmacy manuals

reputable health education internet sites

government and not-for profit organisations

sources of information on these types of support services:

baby clubs, including inpharmacy baby care clubs

breastfeeding groups

infant health-care services

organisational procedures for supplying baby and infant care medicines and products.

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