Elements and Performance Criteria
- Collect information regarding customer oral care needs.
- Approach and question customer to establish who will be using the product.
- Confirm relevant symptoms, their duration and their severity.
- Determine customer satisfaction with oral care products that have been tried to relieve symptoms.
- Identify any other health conditions and medicines the customer is taking.
- Follow pharmacy protocols and procedures to respect and protect customer privacy.
- Identify and respond to customer needs and requirements.
- Provide relevant product and oral care and lifestyle information.
- Maintain and build own knowledge of oral care products.