Required skills

communication skills to

interact with the customer to

ask questions to identify and confirm requirements

provide information

confirm understanding

suggest and supply gastrointestinal medicines and products

refer customers to a pharmacist or other pharmacy staff member

use language and concepts appropriate to cultural differences

use and interpret nonverbal communication

learning skills to maintain currency of knowledge on the pharmacy range of Pharmacy Medicines and unscheduled medicines used to relieve gastrointestinal symptoms

literacy skills to

interpret medication and selfcare information

follow pharmacy procedures

numeracy skills to calculate dosage and quantity requirements

planning and organising skills to meet customer service timelines

problemsolving skills to assess and respond to customer information

teamwork skills to operate as part of a team and provide relevant information to a pharmacist and other pharmacy staff as required

technology skills to

access and use information systems required by the role

demonstrate procedures for using relevant aids and equipment that may assist customers requiring gastrointestinal medicines and products

Required knowledge

aids and equipment that may be of assistance to customers with gastrointestinal conditions

common risk factors that can contribute to gastrointestinal symptoms

common side effects of taking gastrointestinal medicines

common symptoms and conditions for which gastrointestinal medicines may be of assistance including

common symptoms and conditions for which gastrointestinal medicines may be of assistance, including:

gastroenteritis

irritable bowel syndrome

food intolerances

celiac disease

personal role boundaries responsibilities and circumstance under which referral to a pharmacist is required

pharmacy protocols and procedures relating to the supply of gastrointestinal medicines including

pharmacy protocols and procedures relating to the supply of gastrointestinal medicines, including:

collecting required information from customers

collecting and supplying information to an agent acting on behalf of a customer

identifying and acting on triggers for referral to a pharmacist

identifying and supplying relevant medicines information aids and equipment to meet customer needs

respecting and protecting customer privacy

pharmacy range and locations of Pharmacy Medicines Pharmacist Only Medicines and unscheduled medicines used to treat gastrointestinal conditions

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

collect information from and inform customers in ways appropriate to their needs

follow pharmacy protocols and procedures for identifying and acting on triggers for referral to a pharmacist

apply knowledge of the common symptoms of gastrointestinal conditions and the pharmacy product range to suggest and supply suitable medicines and products to customers

demonstrate appropriate techniques to confirm customer understanding of directions for product use

apply pharmacy protocols and procedures relating to conditions of supply when selling gastrointestinal medicines and products

apply pharmacy protocols and procedures relating to conditions of supply when selling gastrointestinal medicines and products.

Context of and specific resources for assessment

Assessment must ensure that competency is

observed by the assessor or the technical expert working in partnership with the assessor as described in the assessment guidelines

demonstrated across a range of customers over sufficient time to include handling of a range of contingencies

demonstrated in a real or simulated pharmacy workplace environment which may include customer interruptions and involvement in other related activities normally expected in the pharmacy

Assessment must ensure access to

a range of real or simulated customers with different requirements

a range of Pharmacy Only Medicines and nonscheduled products used to treat and support customers with gastrointestinal conditions

pharmacy protocols and procedures

relevant documentation such as

medicine and product information

selfcare advice

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

observation of the candidate in the workplace

collecting information to establish customer needs and requirements

identifying and acting on triggers for referral to a pharmacist

suggesting and supplying medicines and products to treat or manage gastrointestinal conditions

confirming customer understanding of directions for product use

written or oral questions appropriate to the language and literacy level of the learner to test relevant underpinning knowledge

role plays to confirm communication skills to meet diverse customer requirements

review of portfolios of evidence and thirdparty workplace reports of onthejob performance

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

SIRXSLS Sell products and services

Customer may include people:

Gastro-intestinal medicines and productsmay include:

Protocols and procedures may include:

Response may include:

Triggers for referral to a pharmacist may include:

Directions for product usemay include:

Companion productsmay include:

Sources of self-care information may include: