This section describes the essential skills and knowledge and their level required for this unit

The following skills must be assessed as part of this unit

identify and locate advice on changes to scheduling of medicines

access and update relevant information systems on pharmacy and pharmacistonly medicines

identify and respond to staff training needs to support the sale of pharmacy and pharmacistonly medicines as appropriate

demonstrate procedures for selling pharmacy and pharmacistonly medicines consistent with pharmacy protocols and procedures

ensure that staff have access to current procedures and product information

oversee stock locations shelf facing and other product information appropriate to product schedule

provide a mentoring role to others as appropriate to support the sale of pharmacy and pharmacistonly medicines

The following knowledge must be assessed as part of this unit

legal requirements governing the sale of pharmacy and pharmacistonly medicines and internal systems to ensure these requirements are met

pharmacy policies protocols and procedures relating to pharmacy and pharmacistonly medicines

system for scheduling medicines

role of the Therapeutic Goods Administration TGA in approving sale of new medicines

role of the National Drugs and Poisons Schedule Committee NDPSC in scheduling medicines

role of the pharmacy registering authorities state and territory pharmacy boards in setting standards for the sale of S and S medicines

broad factors taken into account when determining scheduling egquantities and concentration of active ingredients in packaged medicine

types of scheduled medicine

legal requirements and pharmacy procedures for maintaining optimal stock levels of scheduled medicines positioning and advertising scheduled medicines within the pharmacy

procedure and responsibilities to update community pharmacy protocols and procedures

sources of information on scheduled medicines

stock management responsibilities and procedures

stock rotation

stock disposal

stock placement

merchandising and advertising requirements and restrictions

shelf facings and related product information

ethical sales principles relating to the sale of pharmacy and pharmacistonly medicines

sources of advice to support evidencebased assessment of the efficacy of pharmacy and pharmacistonly medicines

staff development and training arrangements and options

coaching and mentoring techniques appropriate to staff requirements

communication skills to support effective coaching of others as required

role boundaries and responsibilities for assisting the management of pharmacy and pharmacistonly medicines

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge the range statement and the Assessment Guidelines for this TrainingPackage

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

applies pharmacy protocols and procedures to assist in managing the sale of pharmacy or pharmacistonly medicines including

identifying changes to the scheduling of s and s items in a timely manner

updating pharmacy protocols and procedures to reflect scheduling changes

maintaining stock locations and shelf facings to support item schedule

providing information and support to staff as required to support implementation of revised procedures

providing a role model to others through implementation of appropriate procedures and behaviours

sources current advice on scheduled medicines

updates and maintains information systems

provides information to staff in ways appropriate to their needs and demonstrates appropriate techniques to support mentoring

works within the boundaries of responsibilities and roles to assist in managing the sale of pharmacy and pharmacistonly medicines and collaborates with other team members as appropriate

plans and carries out work to ensure the timely maintenance of protocols and procedures relating to pharmacy and pharmacistonly medicines

Context of and specific resources for assessment

Assessment must ensure

demonstration of procedures to support the management of pharmacy or pharmacistonly medicines over sufficient time to demonstrate handling of a range of contingencies

performance is observed by the assessor or a technical expert working in partnership with the assessor

access to a real or simulated workplace environment that meets Pharmacy Board and relevant industry standards for dispensary operations

access to relevant pharmacy standards protocols and procedures

access to state or territory legislation and guidelines where appropriate

access to information management systems used to manage quality standards and procedures

access to typical pharmacy storage locations shelf facings and signage for a range of S and S medicines

access to staff training and development systems and procedures

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

observation of the candidate in the workplace assisting the management of pharmacy and pharmacistonly medicines

written or verbal questioning to assess knowledge and understanding

role plays to confirm communication skills to support staff development and understanding of revised protocols and procedures

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended

Assessing employability skills

Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors How these skills are applied varies between occupations and qualifications due to the different work functions and contexts

Employability skills embedded in this unit should be assessed holistically in the context of the job role and with other relevant units that make up the skill set or qualification

System may include:

Scheduled medicines are defined by Standards for the Uniform Scheduling of Drugs and Poisons (SUSDP) and may include:

Standards relating to the sale of pharmacy and pharmacist-only medicines may include:

Training needs may include: