Elements and Performance Criteria
- Develop knowledge of diabetes and related products.
- Identify customer needs.
- Provide information on diabetes-related products and support services.
- Provide customers with information on lifestyle, self-care practices and specialist services to support diabetes management.
- Recommend diabetes-related products appropriate to customer symptoms and needs.
- Provide the customer with information and directions for product use.
- Explain and demonstrate use, care and maintenance of aids, test kits and equipment as appropriate to customer needs.
- Identify and act upon opportunities to suggest companion products relevant to desired health care outcomes.