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Elements and Performance Criteria

  1. Develop knowledge of diet, nutrition and weight-related conditions and products.
  2. Identify customer needs.
  3. Provide information on diet, nutrition and weight management products and services.

Required Skills

This section describes the essential skills and knowledge and their level required for this unit

The following skills must be assessed as part of this unit

interpersonal communication skills to

communicate with the customer including obtaining and providing information and confirming understanding through clear and direct communication

ask questions to identify and confirm requirements

use language and concepts appropriate to cultural differences

use and interpret nonverbal communication

apply literacy skills to read and interpret product and selfcare information

respect and maintain privacy and confidentiality of customer information

demonstrate procedures for identifying symptoms and identifying and selling diet nutrition and weight managementrelated products

locate specialist information and services related to diet nutrition and weight management

maintain currency of knowledge about diet nutrition and weight managementrelated medicines and products

access and use information systems as required by the role

plan and organise work to meet customer service requirements

The following knowledge must be assessed as part of this unit

pharmacy policies protocols and procedures relating to the sale of diet nutrition and weight management products

common diet nutrition and weightrelated conditions and contributing factors

indicators of weight related conditions egbody mass index parameters

impact of diet on health conditions

principles of a balanced diet

relationship between dietrelated disease and the excessive consumption of saturated fat sodium and sugar

role of hydration

range of diet nutrition and weight management medicines and products

product range

modes of action for products that can be sold without the involvement of a pharmacist

lifestyle factors affecting weight management

product and health condition terminology

health claims versus evidencebased assessment of the efficacy of diet nutrition and weight management related medicines and products

basic understanding of the relationship between weight and disease states

common interactions of diet nutrition and weight management products with other medicines

sources of information advice and specialist services related to diet nutrition and weight management

role boundaries and responsibilities and circumstances under which referral to a pharmacist or other pharmacy staff is required

communication skills to collect and provide information to customers including use of structured and openended questions and interpretation of nonverbal cues

techniques for questioning and discussing issues or a highly sensitive nature

procedures to follow for collecting and supplying information to an agent acting on behalf of a customer

communication methods and systems to operate as part of a team and provide relevant information to a pharmacist and other pharmacy staff as required

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge the range statement and the Assessment Guidelines for this TrainingPackage

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

applies pharmacy protocols and procedures when selling diet nutrition and weight management medicines products aids and equipment including

collecting the required information from customers

identifying situations or requests requiring referral to a pharmacist and refer appropriately

identifying and supplying the relevant medicines information aids and equipment to meet customer needs

using appropriate product terminology

applies knowledge of common symptoms or indicators of weightrelated conditions

applies knowledge of the common causes of weightrelated conditions

applies knowledge of products used to support the management of weightrelated conditions

applies an understanding lifestyle selfcare practices and support services

applies an understanding of evidencebased assessment of the efficacy of diet nutrition and weightrelated products

respects and protects customer privacy when communicating with customers

provides information to customers in ways appropriate to customer needs and demonstrates appropriate techniques to confirm understanding

recognises the situations requiring referral to a pharmacist or other pharmacy staff according to pharmacy policy

plans and carries out work to meet customer service workflow requirements

Context of and specific resources for assessment

Assessment must ensure

demonstration of the sale of diet nutrition and weight management medicines and products over sufficient time to demonstrate handling of a range of contingencies

performance is observed by the assessor or a technical expert working in partnership with the assessor

access to a real or simulated pharmacy environment

access to relevant pharmacy protocols and procedures

access to relevant documentation such as

product information

selfcare advice

access to a range of customers with different requirements real or simulated

access to a range of diet nutrition and weight management products

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

observation of the candidate in the workplace selling diet nutrition and weight management medicines to a range of customers

written or verbal questioning to assess knowledge and understanding

role plays to confirm communication skills to meet diverse customer requirements

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended For example

SIRXRPKA Recommend health and nutritional products and services

SIRXRPK001A Recommend health and nutritional products and services.

Assessing employability skills

Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors How these skills are applied varies between occupations and qualifications due to the different work functions and contexts

Employability skills embedded in this unit should be assessed holistically in the context of the job role and with other relevant units that make up the skill set or qualification


Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below.

Sale of diet, nutrition and weight management products must comply with:

federal and state or territory legislation

industry codes of practice, standards and guidelines

community pharmacy policies, protocols and procedures relating to the sale of diet, nutrition and weight management medicines.

Common diet, nutrition and weight-related conditions may include:

anorexia

bulimia

obesity

weight loss due to illness.

Diet, nutrition and weight management products may include:

vitamins

minerals

herbs

supplements.

Medicines and products may include:

complementary medicines

nutritional supplements

non-scheduled products

pharmacy medication.

Sources of information, specialist services and practitioners may include:

health care information

pharmacy or supplier product leaflets, brochures and manuals

manufacturer information

industry and professional publications

medicines databases

doctors

pharmacist

support organisations

other health care specialists

relevant websites.

Other medications may include:

prescription medicines

pharmacy and/or pharmacist-only medicines

herbal and vitamin supplements.

Recommendations refer to:

only those medicines not requiring referral to a pharmacist for therapeutic advice. This may include S2 medicines and general (non-scheduled) items

aids and equipment.