This section describes the essential skills and knowledge and their level required for this unit

The following skills must be assessed as part of this unit

interpersonal communication skills to

communicate with the customer including obtaining and providing information and confirming understanding through clear and direct communication

ask questions to identify and confirm requirements

use language and concepts appropriate to cultural differences

use and interpret nonverbal communication

apply literacy skills to read and interpret medication and selfcare information

respect and maintain privacy and confidentiality of customer information

demonstrate procedures for assessing wound care requirements and identifying and selling wound care medicines and products

locate specialist information and services to support wound care

maintain currency of knowledge about wound care and related medicines and products

demonstrate procedures for using relevant aids and equipment that may assist customers

access and use information systems as required by the role

plan and organise work to meet customer service requirements

The following knowledge must be assessed as part of this unit

pharmacy policies protocols and procedures relating to the sale of wound care medicines aids kits and equipment

common causes of wounds

basic understanding of anatomical structure of skin as it relates to healing stages and indicators

inflammatory or defensive stage

reconstruction stage

maturation or remodelling stage

common factors that can contribute to the likelihood of wounds or exacerbate wound care problems and related lifestyle and selfcare information

range of wound care medicines and basic understanding of modes of action

wound cleansing methods and products

wound healing methods associated benefits and related products

principles of evidencebased assessment as they apply to assessing the efficacy of traditional and complementary medicines used for wound care and awareness of credible sources of information on product range

product and wound care terminology

sources of information advice and specialist services related to wound care

role boundaries and responsibilities and circumstances under which referral to a pharmacist or other pharmacy staff is required

communication skills to collect and provide information to customers including use of structured and openended questions and interpretation of nonverbal cues

procedures to follow for collecting and supplying information to an agent acting on behalf of a customer

communication methods and systems to operate as part of a team and provide relevant information to a pharmacist and other pharmacy staff as required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge the range statement and the Assessment Guidelines for this TrainingPackage

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

applies pharmacy protocols and procedures when selling wound carerelated medicines aids and equipment including

collecting the required information from customers

identifying situations or requests requiring referral to a pharmacist and refer appropriately

identifying and supplying the relevant medicines information aids and equipment to meet customer needs

demonstrating use of aids and equipment

applies knowledge of the common wound types and associated care requirements

applies knowledge of medicine aids and equipment appropriate to assist wound healing

applies knowledge of healing approaches and stages

applies knowledge of lifestyle selfcare practices and support services

identifies and refers to specialist sources of information advice and expertise to assist the customer and maintain currency of knowledge

respects and protects customer privacy when communicating with customers

demonstrates ability to put the customer at ease and use questioning techniques appropriate to discussing highly sensitive issues

provides information to customers in ways appropriate to customer needs and demonstrates appropriate techniques to confirm understanding

recognises the situations requiring referral to a pharmacist or other pharmacy staff according to pharmacy policy

plans and carries out work to meet customer service workflow requirements

Context of and specific resources for assessment

Assessment must ensure

demonstration of the sale of wound care medicines and products over sufficient time to demonstrate handling of a range of contingencies

identification of products to suit a range of different types of wounds

performance is observed by the assessor or a technical expert working in partnership with the assessor

access to a real or simulated pharmacy environment

access to relevant pharmacy protocols and procedures

access to relevant documentation such as

wound care product and service information

selfcare and lifestyle advice

access to a range of customers with different wound care requirements real or simulated

access to a range of wound care products

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

observation of the candidate in the workplace selling wound carerelated medicines aids and equipment to a range of customers

written or verbal questioning to assess knowledge and understanding

role plays to confirm communication skills to meet diverse customer requirements

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended

Assessing employability skills

Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors How these skills are applied varies between occupations and qualifications due to the different work functions and contexts

Employability skills embedded in this unit should be assessed holistically in the context of the job role and with other relevant units that make up the skill set or qualification

Wound types may include:

Sources of information, specialist services and practitioners may include:

Sale of wound care medicationsand aids and equipment must comply with:

Wound care aids and equipment may include:

Other medications may include:

Recommendations refer to: