This section describes the essential skills and knowledge and their level required for this unit

The following skills must be assessed as part of this unit

ability to identify and access relevant sources of information

ability to follow store policy and procedures

maintaining personal presentation

interpersonal communication skills to

follow routine instructions through clear and direct communication

ask questions to identify and confirm requirements

use language and concepts appropriate to cultural differences

use and interpret nonverbal communication

literacy skills in reading and interpreting workplace documents

working within and setting timelines and priorities

ability to work as a team member and as an individual

The following knowledge must be assessed as part of this unit

store policy and procedures in regard to

shift availability for nonattendance

staff rosters

nondiscriminatory behaviour

harassment

equal opportunity issues

parttime casual fulltime work and contract employment

store organisational structure and personal reporting line

structure of the retail industry

retail industry visual merchandising training options

rights and responsibilities of employers and employees in a retail workplace

relevant legislative and statutory requirements such as

equal opportunity legislation

equal employment opportunity EEO legislation

antidiscrimination legislation

workplace relations

industry awards or agreements

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge the range statement and the Assessment Guidelines for this TrainingPackage

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

demonstrates knowledge of the place and function of visual merchandising in the retail and exhibition industries

demonstrates ability to differentiate between the retail visual merchandising components listed in the performance criteria

applies store policy and procedures responsibly in regard to workplace ethics including interpretation of staff rosters notification of the availability for work allocated duties and job description

applies organisation policy and procedures and legislative requirements in regard to external and internal client contact especially the use of nondiscriminatory language and attitudes

knows employee rights and responsibilities in regard to awards and agreements

identifies and describes the role of various parties including employee and employer associations

Context of and specific resources for assessment

Assessment must ensure access to

a real or simulated work environment

relevant documentation such as

store or sample policy and procedures in regard to workplace ethics

store or sample job descriptions and organisational charts

store or sample policy and procedures in regard to the rights and responsibilities of employers and employees in the workplace

awards or agreements

legislation on equal opportunity equal employment opportunity EEO and antidiscrimination

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

observation of performance in the workplace

a simulated retail illustration project environment

thirdparty reports from a supervisor

customer feedback

answers to questions about specific skills and knowledge

review of portfolios of evidence and thirdparty workplace reports of onthejob performance

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended

Assessing employability skills

Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors How these skills are applied varies between occupations and qualifications due to the different work functions and contexts

Employability skills embedded in this unit should be assessed holistically in the context of the job role and with other relevant units that make up the skill set or qualification

Relevant sources of information may include:

Job functions of visual merchandisers may include:

Organisational culture may include:

Typical specific responsibilities may include:

Organisation policy and procedures may include:

Non-discriminatory attitudes must include no discrimination related to:

Clients, staff or management may include:

Legislation may include:

Workplaceinformation may include:

Daily work routine may include:

Tasks may be: