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Elements and Performance Criteria

1. Maintain stock handling and storage areas.
   • Maintain cleanliness of stock handling and storage areas.
   • Ensure correct environmental conditions for storage of perishable and other stock to prevent loss or damage as required.
   • Remove and dispose of waste to minimise safety risks and environmental impacts.
   • Report hazards and potential hazards to relevant personnel to minimise safety risks.
2. Accept stock delivery.
   • Check incoming stock quantities against order documentation.
   • Inspect incoming stock quality, and accurately report quality issues or damage to relevant personnel.
   • Record stock delivery, and report discrepancies with orders as required.
   • Unpack and handle stock according to manufacturer instructions and safe manual handing techniques to avoid personal health risk and stock damage.
   • Store or display stock promptly in designated location.
3. Replenish stock levels.
   • Rotate, replenish and present stock according to organisational requirements for stock levels.
   • Record stock waste or shrinkage according to organisational procedures.
   • Maintain optimal stock levels on retail shop floor.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

follow organisational policies and procedures, safe work practices and manufacturer instructions to perform each of the following stock control procedures:

receive and process incoming stock

store retail stock

maintain retail stock levels

maintain stock delivery records

follow organisational stock control policies and procedures to process stock in each of the following situations:

stock quality is poor

stock quantity errors

incorrect stock is delivered

maintain stock handling and storage areas, according to organisational policies and procedures, when completing the above stock control activities.

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Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in the elements and performance criteria of this unit:

principles of stock control procedures:

rotation and replenishment

product life cycle

organisational stock control policies and procedures for:

receiving stock from suppliers

recording incoming stock

recording and reporting stock discrepancies and quality issues

recording stock waste and shrinkage

stock quality standards

unpacking, storage and display of stock

damaged or missing stock

key features of retail products that relate to handling and storage:

handling techniques to minimise damage

general care

optimum storage conditions

features of damaged or spoiled stock

correct disposal methods

safe manual handing techniques for moving and storing retail stock

relevant legislation and standards relevant to receiving and storing retail stock.

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