Elements and Performance Criteria
- Establish organisational merchandise quality and compliance standards.
- Identify merchandise quality requirements based on organisational strategy and objectives.
- Identify internal and external merchandise compliance requirements.
- Document product quality and compliance standards, including tolerances.
- Develop control systems and procedures that support the achievement of quality and compliance requirements.
- Communicate systems and procedures to relevant internal and external stakeholders.
- Assess merchandise quality and compliance.
- Monitor adherence to quality and compliance standards during product production and trade.
- Arrange routine product testing against quality and compliance standards as required.
- Seek input from customers and stores regarding product quality and compliance.
- Investigate causes of product faults and implement corrective action.
- Communicate with relevant stakeholders as product issues and faults occur to minimise impact.
- Evaluate merchandise quality and compliance.
- Source product performance information as related to quality and compliance, including customer feedback.
- Maintain records of product quality and compliance and quality issues according to organisational requirements.
- Record action taken to prevent further compliance and quality issues.
- Document quality and compliance reports and make recommendations for future improvements.