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The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. |
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Product knowledge may include: | bakery product identificationpreparationcooking methods, recipes and ingredientsnutritional aspectsseasonal availabilityhandling and storage. |
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Relevant sources of information may include: | store or supplier product manualsproduct profilesvideosinternetdemonstrationsself-paced learning programslabelsstore toursother staff. |
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Comparisons between products may include: | product varietiesnutritional and dietary aspectsflavourtextureingredientsshelf lifecooking requirementsprice. |
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Product information may include: | bakery product identificationusepreparation and conveniencecooking methods and recipesnutritional informationcountry of originseasonal availabilitytaste preferencesflavourshandling and storage conditions and shelf life. |
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Other staff members may include: | new or existing staffpeople with varying levels of language and literacypeople from a range of cultural, social and ethnic backgrounds. |
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Product range may include: | bread linessweet yeast products (buns, scrolls, donuts)pies and pizzascakes (plain, cream, custard, fruit)pastry lines (sweet, savoury, custard, fruit)biscuitshot or cold itemscooked or uncooked itemspar-baked or frozeniced and un-iced items. |
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Customer requirements may be related to: | preferenceshealth factorsallergic reactionsnutritional requirementscultural preferencesprice. |
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Store policy and procedures in regard to: | selling bakery productsinteraction with customersquality assurancefood safetyordering bakery productsprocessing customer orders. |
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Customers may include: | new or repeat contactsexternal and internal contactsbusiness customers or individualscustomers with routine or special requestspeople from a range of social, cultural and ethnic backgrounds and with varying physical and mental abilities. |
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Retail bakery services may include: | special occasion cateringboardroom cateringfood delivery servicescook to order servicesseasonal promotions. |
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