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The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. |
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Product knowledge may include: | new trends in home entertainment mediagenres and themes of movies and gamesnew releasesdirectorsactorspricecountry of manufacturemedia formatperformance efficiencysafety featurescare and maintenance requirementsmovie and game availabilitymovie and game type and contentcensors classification. |
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Relevant sources of information may include: | video source directoriesstore product manualssupplier and distributor preview DVDs, clips and samplessupplier and distributor brochurescustomer reports and recommendationspress, television, radio or online reviews. |
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Customers may include: | new or repeat contactsexternal and internal contactscustomers with routine or special requestspeople from a range of social, cultural and ethnic backgrounds and with varying physical and mental abilities. |
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Staff members may include: | new or existing stafffull-time, part-time, casual or contract staffpeople with varying levels of language and literacypeople from a range of cultural, social and ethnic backgrounds. |
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Product range may include: | video and DVD movies for sale or hirevideo and television accessoriesblank videotapes and DVDsvideo and computer gamesgames consoles for sale or hiremusic CDsconfectionerypromotional productsvalue bundles. |
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Legislative requirements may include: | censorship and copyright legislationcustoms regulationsX and R rated licensing requirementsprivacy lawscensorship classificationsale of second-hand goodsconsumer lawTrade Practices and Fair Trading Acts. |
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Terms and conditions may include: | due dates for return of rented itemslate chargesuse of cards by unauthorised persons. |
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Store policy and procedures with regard to: | hiring and selling home entertainment mediainteraction with customersmaintenance and repair of damaged stockreplacement of stock for display and filing. |
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Visually inspect may include checking for: | tape rewindheat damage, casing warpedscratches, damage and breakagesecurity seals where applicable. |
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Display categories for stock may include: | media type, e.g. DVD, videotape or gameseriesthemesrelease datespecial promotionsactor or directorduration of loan. |
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