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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Control cost of labour.
   • Develop rosters according to relevant industrial agreements and wage budgets and organisational policies and procedures.
   • Maximise operational and customer service efficiency while minimising wage costs.
   • Combine duties where appropriate to ensure effective use of team members.
   • Roster teams with most effective skills mix to meet operational requirements.
   • Use roster systems and equipment to administer rosters to team members.
   • Amend rosters and labour spend as required.
2. Control stock levels.
   • Manage stock levels to meet customer demand, maximise sales and minimise shrinkage.
   • Identify shrinkage costs and trends and take preventative action to minimise future shrinkage.
3. Review and address financial performance.
   • Analyse and report on budget and sales revenue and expenditure figures according to budget targets.
   • Interpret financial data to identify variations from budget, and take appropriate corrective action where deviations from budget occur.
   • Take action to minimise budget overspend and control costs.
   • Communicate to the team cost control measures within their area of responsibility.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

implement and monitor a store budget over a store budgeting period by:

preparing and monitoring a staff roster

controlling stock levels

interpreting financial information and reporting on store performance

responding to three of the following situations:

significant deviations from budget occurs

scheduled labour is too high due to sales achievement below forecast

scheduled labour is too low due to sales achievement above forecast

shrinkage is high due to theft of goods

cost of goods is high due to markdowns

cost of goods is high due to damaged stock

sales targets consistently not achieved.

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Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

relevant aspects of employment-related laws, as relevant to job role, covering rights and responsibilities of employees and employers:

Fair Work Act 2009: minimum workplace entitlements provided by the National Employment Standards (NES)

anti-discrimination and equal employment opportunity (EEO) law

organisational policies and procedures for:

rosters

labour spend allowance

schedule amendment procedures

shrinkage concerns

human resource policies and procedures relevant to staff work hours and leave entitlements

operational requirements of the business activity, department or event subject to rosters

wage budget for the business activity, department or event subject to rosters

principles and techniques in:

interpreting store budgets

monitoring store budgets

controlling store costs

minimising shrinkage

commercial impact of retail financials, both favourable and unfavourable:

customer service levels

stock levels to meet customer demand

shrinkage

labour spend to sales ratio

markdowns

theft

sources of information on award and other industrial provisions

key elements of applicable awards:

leave provisions

mandated breaks between shifts

maximum allowed shift hours

standard, overtime and penalty pay rates

for the specific industry sector:

role of rosters in controlling labour costs

system capabilities and functions of roster software

formats for and inclusions of staff rosters

methods used to communicate rosters.

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