Elements and Performance Criteria
- Develop product knowledge.
- Select style options.
- Determine and clarify customer preferences, needs and expectations and make product recommendations accordingly.
- Make recommendations suited to the customer’s physical features as required.
- Promote the features and benefits of products.
- Promote complementary products that will enhance the overall style and lead to increased sales.
- Style the customer.
- Collaborate with the customer to determine product option best suited to their needs, and provide alternative options as required.
- Advise customers of sizing and fit product as required.
- Provide expertise and feedback regarding product style and fit.
- Provide additional information to answer customer questions as required.
- Check customer satisfaction and take action to improve satisfaction levels as required.
- Advise on after sales services.