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Elements and Performance Criteria

  1. Develop product knowledge.
  2. Select style options.
  3. Style the customer.
  4. Advise on after sales services.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

use product knowledge and current industry trends to provide personalised styling advice for four different customers with various styling requirements

for the above styling sessions:

determine customer needs and preferences

make product recommendations and style the customer according to their needs and physical features

provide customer with product information and care requirements.


Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

organisational policies and procedures relating to the sale of products and services

current industry styling trends

detailed product knowledge:

product range and range options

product sizing

product care

product materials and characteristics

complementary products

supplier information

techniques for:

customer styling

product fitting

maximising sales when styling a customer

customer service when styling a customer

physical characteristics of customers and their relationship to styling

relationships between visual balance, colour and fashion

Australian standard sizes and their international equivalents.