Required skills

communication and interpersonal skills to

ask questions to identify and confirm requirements

conduct interface with suppliers and workplace team in a facilitative manner through clear and direct communication

use and interpret nonverbal communication

use language and concepts appropriate to cultural differences

literacy and numeracy skills to

check product labelling to ensure compliance

read a range of workplace documents

maintain records

maintain stock ordering and recording systems

planning and organising skills to plan and prioritise work schedule

routine problemsolving skills to resolve supplier enquiries

selfmanagement skills to apply standards applicable to receiving goods

technology skills to use available business technology

Required knowledge

customer service measurement options

legal administrative and business supply requirements

relevant legislation statutory requirements relating to the retail industry including work health and safety WHS aspects of job

potential barriers to supplier relationships

relationship arrangements and communication processes with suppliers

associations with internal suppliers

ethical conduct in relation to suppliers

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

uses business technology to communicate with suppliers according to business policy and procedures

identifies describes and applies the principles and practices underpinning ethical conduct with regard to communication and relationships with suppliers

maintains associations with suppliers over time and across a range of customer relationships to promote positive business outcomes

responds to supplier enquiries in an accurate and timely manner within the scope of job role and responsibilities and refers enquiries to other relevant personnel as required

processes receivables using agreed business procedures and technology and according to relevant legislative requirements

Context of and specific resources for assessment

Assessment must ensure access to

a businesstobusiness sales work environment

relevant documentation such as

policy and procedures manuals

supplier information

legislation and statutory requirements

industry codes of practice

a stock control system

relevant business technology

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

observation of performance in the workplace

thirdparty reports from a supervisor

review of portfolio of evidence

written or verbal questioning to assess knowledge and understanding

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended

Suppliersmay be:

Supplier relationships may be influenced by:

Measures and determinants may include:

Relevant legal, legislative and business practices may include:

Routine information may relate to:

Relevant personnel may include:

Relevant standards may include:

Business policy and procedures may relate to: