Google Links

Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

  1. Analyse sales targets.
  2. Determine factors affecting attainment of sales targets.
  3. Attain sales targets.

Required Skills

Required skills

collecting analysing and organising skills to

confirm and implement sales targets

determine factors affecting sales performance

establish personal sales targets against agreed parameters

monitor progress towards sales targets

literacy and numeracy skills to

document procedures for improving sales

read and interpret information

review personal sales outcomes

planning and organising skills to plan personal tasks and priorities

time management skills to initiate regular evaluation of sales performance and adjust strategies and targets where required

Required knowledge

business plans and targets affecting personal sales targets

business policy and procedures

customer needs

factors affecting sales

parameters determining successful attainment of personal sales targets

range of products and services

relevant business policy and procedures

relevant legislation and statutory requirements relating to the retail industry including

work health and safety WHS

consumer law

commercial law and legislation

territory characteristics and features

types of business customers

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

collects and organises information to review and analyse personal sales outcomes against agreed sales targets according to business policy and procedures

identifies factors affecting sales performance and develops strategies to attain sales targets

Context of and specific resources for assessment

Assessment must ensure access to

a businesstobusiness sales work environment

relevant documentation such as

business policy and procedures

business plans and objectives

a range of customers with different requirements

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

observation of performance in the workplace

customer feedback

written or verbal questioning to assess knowledge and understanding

review of portfolios of evidence and thirdparty workplace reports of onthejob performance

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended


Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the individual, accessibility of the item, and local industry and regional contexts) may also be included.

Team may include:

business team

fulltime, part-time, casual or contract staff

people from a range of cultural, social and ethnic backgrounds

people with a range of responsibilities and job descriptions

people with varying degrees of language and literacy

small work teams.

Sales targets may vary, according to:

merchandising and sales strategy

product or service

promotional strategies and their duration, cycle, territory coverage and product or service focus

sales strategy.

Business policy and procedures in relation to:

approval processes

interaction with colleagues

interaction with customers

sale of products and services

sales planning and evaluation.

Agreed parameters may include:

customer accounts

customer satisfaction

market share

price

territory

trading terms

volume.

Factors affecting sales performance may include:

associated promotions

associated sales

competitor activities

customer requirements

logistics

market share

merchandise availability

presentation or merchandising of the product

promotional tie-ins or co-location

quality of products or services.

Initiating actionsto address customers with under-performing sales may include:

assessing the impact of competitor’s products and ability to offer better solution

exiting unviable relationship with customer

identifying reasons that may limit sales, including:

product suitability

quality of customer service

viability of the product line to the customer’s business

offering alternative products.