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Elements and Performance Criteria

Required Skills

This section describes the essential skills and knowledge and their level required for this unit

The following skills must be assessed as part of this unit

following set routines and procedures

interpersonal communication skills to

inform customers of delays

state price or total and amount of cash received

request adequate supplies of wrapping material or bags through clear and direct communication

ask questions to identify and confirm requirements

share information

use language and concepts appropriate to cultural differences

use and interpret nonverbal communication

questioning and active listening

dealing with different types of transactions

wrapping and packing techniques

store bag checking procedures

merchandise handling techniques

literacy skills in regard to sales and delivery documentation

numeracy skills in regard to rendering change

The following knowledge must be assessed as part of this unit

store policy and procedures in relation to

customer service

pointofsale transactions

allocated duties and responsibilities

exchanges and returns

handling packing and wrapping of goods or merchandise

the range of services provided by the store

stock availability

relevant legislation and statutory requirements including

Trade Practices Act and consumer law

industry codes of practice

cash and noncash handling procedures including

opening and closing pointofsale terminal

clearance of terminal and transference of tender

maintenance of cash float

tendering of change

calculating noncash documents

balancing pointofsale equipment

recording takings

security of cash and noncash transactions

change required and denominations of change

numeracy skills in regard to workplace functions

use of a calculator

functions and procedures for operating pointofsale equipment including

numerical display board

electronic scales

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge the range statement and the Assessment Guidelines for this TrainingPackage

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

consistently operates pointofsale equipment according to manufacturer instructions and store policy and procedures

consistently applies store policy and procedures in regard to cash handling and pointofsale transactions

interprets calculates and records numerical information accurately

processes sales transaction information responsibly and accurately according to store policy and procedures

constantly applies store policy and procedures in regard to the handling packing wrapping and delivery of goods or merchandise

Context of and specific resources for assessment

Assessment must ensure access to

a real or simulated work environment

relevant documentation such as

stock inventory and price lists

financial transaction dockets and slips

layby credit and product return slips

store policy and procedures manuals

a range of pointofsale equipment

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

observation of performance in the workplace

thirdparty reports from a supervisor

customer feedback

answers to questions about specific skills and knowledge

review of portfolios of evidence and thirdparty workplace reports of onthejob performance

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

SIRXRSKA Minimise theft

SIRXRSK001A Minimise theft

SIRXCCSA Interact with customers

SIRXCCS002A Interact with customers

SIRXINVA Perform stock control procedures

SIRXINV001A Perform stock control procedures

SIRXFINA Balance pointofsale terminal

SIRXFIN001A Balance point-of-sale terminal.

Assessing employability skills

Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors How these skills are applied varies between occupations and qualifications due to the different work functions and contexts

Employability skills embedded in this unit should be assessed holistically in the context of the job role and with other relevant units that make up the skill set or qualification

Range Statement


The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below.

Point-of-sale equipment may include:	cash register cash drawer scanner EFTPOS terminal electronic scales security tagging numerical display board.

Store policy and procedures in regard to:	operation of point-of-sale equipment security sales transactions handling techniques of stock financial transactions cash handling.

Point-of-sale documents may include:	order forms lay-by slips credit slips product return slips message pads promotional materials.

Customers may include:	new or repeat contacts internal and external contacts customers with routine or special requests people from a range of social, cultural and ethnic backgrounds and with varying physical and mental abilities.

Numerical problems may include:	calculations of cash amounts and change addition and subtraction multiplication and division percentages measurement estimation of quantities.

Point-of-sale transactions may include:	EFTPOS cheques travellers cheques credit cards and store cards smart cards lay-by returns exchanges gift vouchers.

Wrapping and packaging materials may include:	boxes bags paper bubble wrap gift wrapping adhesive tape ribbon string.

Delivery methods may include:	parcel pick-up post or express post courier freight domestic or international delivery.