Google Links

Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Prepare for change.
   • Access and interpret change plans and organisational policies and procedures related to change.
   • Involve team members in planning for change and integrate their perspectives.
   • Identify potential barriers to change and determine strategies to limit impacts.
2. Implement change.
   • Communicate change purpose, benefits and impacts to team members.
   • Address team member’s questions and objections to gain their support.
   • Implement the change plan and use resources effectively to meet change requirements.
   • Act as a positive role model during the change process to maintain positive team morale and acceptance.
   • Manage barriers to change to meet change implementation plan deliverables.
   • Monitor change implementation and adjust operations as required to ensure change plan is met.
3. Embed change.
   • Obtain feedback on change process from team members impacted by the change process.
   • Recognise and reward appropriate change behaviours.
   • Consult with stakeholders on modifications required to enhance the change.
   • Ensure ongoing incorporation of change into daily operations.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

follow organisational policies and procedures to implement and monitor a change plan for the duration of the change plan by:

engaging team members in change

managing change resourcing

managing resistance and barriers to change

implementing strategies to embed change in the workplace.

---

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

organisational policies and procedures relevant to change

change management principles and strategies for:

successful implementation

communicating change

engaging team members in change

removing barriers to change

managing resistance to change

creating short term wins

embedding change

key features of change plans and their implementation

for the particular industry:

role of various stakeholders in the change process

impacts of change on operations.

---