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Elements and Performance Criteria

Required Skills

This section describes the essential skills and knowledge and their level required for this unit

The following skills must be assessed as part of this unit

using and maintaining cleaning equipment

using and storing chemicals hazardous substances and flammable materials

using electrical and other equipment safely

literacy and numeracy skills in reading and understanding manufacturer instructions

reading and understanding warning labels and instructions for the use of chemicals and hazardous substances

The following knowledge must be assessed as part of this unit

store policy and procedures in regard to

use and maintenance of store cleaning equipment

personal hygiene

waste disposal and environmental protection

reporting problems and faults

relevant OHS regulations

relevant labels to identify chemicals and hazardous substances HAZCHEM labels

manufacturer instructions for use of cleaning materials or hazardous substances

manufacturer instructions for use of cleaning equipment

relevant legislation and statutory requirements

relevant industry codes of practice

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge the range statement and the Assessment Guidelines for this TrainingPackage

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

consistently applies housekeeping duties to work area pointofsale terminals walkways fixtures and display areas

consistently applies safe working practices in the operation and maintenance of a range of cleaning and housekeeping equipment according to

store policy and procedures

OHS legislation and codes of practice

industry codes of practice

manufacturer instructions and design specifications

applies store housekeeping program for work area and reports faults and problems to relevant person or department

reads interprets and applies manufacturer instructions for cleaning products tools and equipment

completes tasks in set timeframe

Context of and specific resources for assessment

Assessment must ensure access to

a real or simulated work environment

cleaning and store housekeeping equipment and materials

relevant documentation such as

store policy and procedures manuals on housekeeping cleaning and OHS

manufacturer instructions and operation manuals on cleaning equipment and materials

manual handling regulations and industry codes of practice

plant and equipment regulations

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

observation of performance in the workplace

thirdparty reports from a supervisor

customer feedback

answers to questions about specific skills and knowledge

review of portfolios of evidence and thirdparty workplace reports of onthejob performance

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

SIRXCOMA Communicate in the workplace

SIRXCOM001A Communicate in the workplace

SIRXINDA Work effectively in a retail environment

SIRXIND001A Work effectively in a retail environment

SIRXOHSA Apply safe working practices

SIRXOHS001A Apply safe working practices

SIRXICTA Operate retail technology

SIRXICT001A Operate retail technology.

Assessing employability skills

Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors How these skills are applied varies between occupations and qualifications due to the different work functions and contexts

Employability skills embedded in this unit should be assessed holistically in the context of the job role and with other relevant units that make up the skill set or qualification

Range Statement


The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below.

Work areas may include:	counters benches sinks storage areas point-of-sale terminals point-of-sale areas preparation areas walkways and aisles displays fixtures and working surfaces.

Store policy and procedures may relate to:	housekeeping practices personal hygiene maintenance and storage of cleaning equipment use and storage of cleaning chemicals job descriptions and responsibilities OHS interaction with: customers other team members supervision and management.

Handling and cleaning routines may vary according to:	stock characteristics industry codes of practice.

Customers may include:	new or repeat contacts internal and external contacts customers with routine or special requests people from a range of social, cultural and ethnic backgrounds and with varying physical and mental abilities.

Staff may be:	management other staff members full-time, part-time, contract or casual staff from within or outside own work team from a range of social, cultural and ethnic backgrounds.

Legislative requirements may include:	federal, state and local health and hygiene waste removal environmental protection transport, storage and handling of goods hazardous substances and dangerous goods labelling of workplace substances OHS use of protective clothing and equipment.

Reporting may be conducted:	face to face by email by phone by fax.

Relevant personnel may include:	manager area supervisor team leader colleagues.

Unsafe areas may include:	spills sharp edges loose wiring customer and public areas staff-only areas.

Tools and equipment may relate to:	point of sale cleaning display and promotion food preparation storage.