This section describes the essential skills and knowledge and their level required for this unit

The following skills must be assessed as part of this unit

record maintenance

negotiation skills

interpersonal communication skills to

obtain expert or specialist advice

report faults

negotiate contracts and communicate contracts to staff through clear and direct communication

ask questions to identify and confirm requirements

share information

ensure listening and understanding

use language and concepts appropriate to cultural differences

use and interpreting nonverbal communication

literacy skills in regard to

developing documenting and recording procedures

reading and interpreting manufacturer instructions

numeracy skills in regard to

accounting and recording data

estimating measurements and volumes

working within a budget

The following knowledge must be assessed as part of this unit

store policy and procedures in regard to

maintenance of store facilities

maintenance of retail equipment

maintenance contract terms and options

contract specifications

relevant legislation and statutory requirements

relevant industry codes of practice

OHS legislation and codes of practice

food safety legislation and regulations

principles and techniques in

monitoring performance of contracts

negotiating in particular contract negotiation

interpersonal communication

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge the range statement and the Assessment Guidelines for this TrainingPackage

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

plans coordinates and implements activities associated with monitoring and maintaining premises fittings fixtures and equipment according to store policy and procedures

initiates contingency plans in response to maintenance problems as required

proactively negotiates monitors and implements maintenance contracts according to store policy and procedures

identifies and utilises space and facilities to maximise space utilisation

evaluates and reports on effectiveness of maintenance contracts

Context of and specific resources for assessment

Assessment must ensure access to

a retail work environment

relevant documentation such as

maintenance contracts

store policy and procedures on maintenance of facilities contract negotiation

relevant legislation and statutory requirements

industry codes of practice

OHS legislation and codes of practice

a team

equipment and technology

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

observation of performance in the workplace

thirdparty reports from a supervisor

case study or research report

written or verbal questioning to assess knowledge and understanding

review of portfolios of evidence and thirdparty workplace reports of onthejob performance

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended

Assessing employability skills

Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors How these skills are applied varies between occupations and qualifications due to the different work functions and contexts

Employability skills embedded in this unit should be assessed holistically in the context of the job role and with other relevant units that make up the skill set or qualification

Store policy and procedures in regard to:

Relevant legislation may include:

Expert or specialist advice may be sought:

Retail equipment may include:

Faults may be reported:

Contracts may be negotiated:

Contracts may involve:

Relevant personnel may include: