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Elements and Performance Criteria

Required Skills

This section describes the essential skills and knowledge and their level required for this unit

The following skills must be assessed as part of this unit

determine resource requirements and limitations

use appropriate technology to achieve system and business outcomes

interpersonal communication skills to

consult with stakeholder and system users through clear and direct communication

ask questions to identify and confirm requirements

use language and concepts appropriate to cultural differences

use and interpret nonverbal communication

review procedures to constantly improve effectiveness

review web pages and internet presence for marketing purposes

analytical and problemsolving skills

establish protocols and access procedures

literacy skills in regard to

reading and understanding product information

reading and understanding business policy and procedures

recording information

numerical skills in regard to

estimating and calculating costs relevant to ecommerce systems

manage budgets for ecommerce systems

The following knowledge must be assessed as part of this unit

system purpose and processing requirements

relevant sources of information on product and supply arrangements for customers

business policy and procedures in regard to

job role and responsibilities

trading and etrading

quality measures and principles

systems maintenance protocols and procedures

budget and financial reporting

technological and ecommerce systems and software knowledge and skills

capabilities and limitations of the internet and ecommerce solutions

manufacturer specifications for use and maintenance of equipment and systems

system and software languages and interoperability

relevant legislative requirements affecting privacy confidentiality security and electronic transactions

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge the range statement and the Assessment Guidelines for this TrainingPackage

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

capacity to develop inventory distribution and supply processes and policies for an ebusiness

managing and supervising ecommerce solutions within a specific work context

following protocol required to maintain and complete ebusiness operations

operational efficiency and reliability of chosen ecommerce systems including management of maintenance security and access

effective communication links with customers staff and management

collects and analyses accurate data on operational efficiency of ecommerce systems and compliance of systems with manufacturer and business requirements

manages ecommerce systems according to budget operational and customer satisfaction targets

Context of and specific resources for assessment

Assessment must ensure access to

a real or simulated work environment

relevant documentation such as

business and marketing plans

business policy and procedures manuals

industry codes of practice

information and performance data on existing business model and IT infrastructure

products and services

ecommerce technologies

a range of business customers with different requirements

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

observation of performance in the workplace

thirdparty reports from a supervisor

customer feedback

written or verbal questioning to assess knowledge and understanding

review of portfolios of evidence and thirdparty workplace reports of onthejob performance

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended

Assessing employability skills

Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors How these skills are applied varies between occupations and qualifications due to the different work functions and contexts

Employability skills embedded in this unit should be assessed holistically in the context of the job role and with other relevant units that make up the skill set or qualification

Range Statement


The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below.

Technologies may include:	electronic data interchange (EDI) secure payment systems digital imaging equipment bar coding equipment hand-held equipment transmission technologies: Ethernet optical fibre gigabit networks cables cellular transmission infrared satellite intranet internet reliable message passing, interoperability network technologies: servers clients access control.

Methods to evaluate e-commerce solutions may include:	stakeholder consultation development of a business case modelling results cost-benefit analysis data analysis comparison of internal versus outsourced provision deciding whether to buy or lease.

Customer requirements may include:	product information quotations price notification product and service availability logistics (e.g. national or international delivery) warranties payment options post-purchase support and service.

Strategic data may include:	response times scalability traffic security customer demographics customer confidence customer expectations.

Languages may include:	HTML XTML Java PERL.

Systems and processes vary according to:	system configuration business software and hardware software set up manual and electronic processing requirements data type.

Business and customer outcomes vary according to:	product, range, line, or category performance requirements objectives such as: price profit brand share market share.

Internet presence may include:	website advertising banners web search and access relationships referring links product information, sales and marketing.

Customers may include:	new or repeat contacts internal and external contacts customers with routine or special requests people from a range of social, cultural and ethnic backgrounds and with varying physical and mental abilities domestic or international customers.

Security and confidentiality may include:	principles of digital cryptography, steganography and public-key cryptosystems cryptography standards (e.g. government security policy, international standards) digital signatures, digital escrow, certification virus protection secure communications intrusion detection and countermeasures: password attacks, virus detection and removal copy and counterfeit detection: digital watermarks, electronic notaries privacy and anonymity protocols: third-party order or purchase.