| The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the individual, accessibility of the item, and local industry and regional contexts) may also be included. |
Legal oversight systems may include: | Australian Competition and Consumer Commission provisionscontract lawenvironmental protection, and sustainabilityEEOindustry codes of practicelicence, patent or copyright arrangementsWHSAustralian consumer law and fair trading Actstransport, storage and handling of goodsworkplace relations. |
Different forms of contract and agreementsmay include or relate to: | common-use arrangements or standing offersconsequencescontracts, including:contracts as detailed under the Australian consumer lawexternal contractsin-house service level agreementsletters of appointment or intentmemorandums of understanding or memorandums of agreementnon-compliancepeople contractspetty cashpurchase orderstrade partnersverbal and written orders. |
Financial transactions may include: | cash on delivery (COD)chequescredit card transactionscustomer account managementcustomer refundsdepositshire-purchasewithdrawals. |
Legal requirements for the sale of products and services may include: | industry codes of practiceliquor lawslottery legislationWHSpricing procedures, including GST requirementssale of second-hand goodssale of X and R-rated productstobacco lawsAustralian consumer law and fair trading Acts. |
Product recallprocedures and guidelines may be developed in consideration of: | approvals obtainedclaim procedures on recalled productsconsultation with key stakeholdersimpact on business relationships and contractual arrangementsinsurance issueslegal requirementsorganising logisticsreporting compliancetimingwarnings. |
Procedures and guidelinesmay include: | customer-specificdocumented in hard copy or electronic manualsimplemented at business, team or operational levelsproduct or service-specificterritory or location-specific. |
Relevant personnel may include: | employeesinternal or external contactsrelevant managerssupervisors. |
Staffmay include: | fulltime, part-time, casual or contract staffpeople from a range of cultural, social and ethnic backgroundspeople with a range of responsibilities and job descriptionspeople with varying degrees of language and literacy. |
Principles related to intellectual property may vary according to: | ability to show ownershiplegal and legislative provisionslocation, for example, international variations in legal protectionnature of product or service deliverynature of the product or servicescope of protection sought. |
Record may refer to: | asset registerscorporate credit card transaction statementsevaluation process documentationfinancial statementshuman resources filesinvoices and payment requestsoffer and contract documentspurchase requests and ordersrecords of authorised officers’ decisionsrecords of conversationrecords of supplier performancestatements and petty cash voucherstender submissions and proposals. |
Appropriate channels may include: | informal and formal meetingspresentationsverbal reportswritten reports. |
Grievances or complaints may be reported by: | customersmanagementstaffstaff representatives. |