This section describes the essential skills and knowledge and their level required for this unit

Required skills

interpersonal communication skills to

consult personnel

confirm specifications

seek advice and communicate recommendations

conduct interviews and inform candidates of results through clear and direct communication

ask questions to identify and confirm requirements

obtain information from candidates at interview

use language and concepts appropriate to cultural differences

use and interpret nonverbal communication

analytical skills to

evaluate information from resumes letters references interviews and aptitude tests against criteria

check references security clearances and personal documentation

literacy skills to

research analyse and interpret a broad range of written material

write clear accurate job descriptions and specifications

prepare reports

record details of processes

document results

Required knowledge

store policy and procedures in regard to

job role and responsibilities

personnel planning including current and projected staff numbers

recruitment assessment and selection of candidates

relevant legislation and statutory requirements including

equal opportunity and Equal Employment Opportunity EEO legislation

awards and agreements

antidiscrimination

recruitment sourcing methods

government subsidies and support functions for traineeships

Australian Apprenticeships

Training Packages and competency standards

principles and techniques in

interpersonal communication

identifying competency requirements in relation to work demands

identifying defining and assessing competency of individuals

consultation

interviewing

knowledge of special needs in relation to recruitment and selection including reasonable adjustments for interviews interview techniques and provision of appropriate documentation

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge the range statement and the Assessment Guidelines for this TrainingPackage

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

identifies existing and required competencies and attitudes of individuals and teams

develops job specifications to effectively meet the needs of the store and company

recruits suitable staff according to

relevant store policy and procedures

relevant legislation

relevant awards and agreements

assesses and selects candidates according to store policy and procedures and legal requirements

accurately records selection processes

Context of and specific resources for assessment

Assessment must ensure access to

a retail work environment

relevant documentation such as

store policy and procedures on personnel planning selection and recruitment

equal opportunity and equal employment opportunity EEO legislation

awards and agreements

job descriptions and specifications

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

observation of performance in the workplace

a role play

thirdparty reports from a supervisor

written or verbal questioning to assess knowledge and understanding

review of portfolios of evidence and thirdparty workplace reports of onthejob performance

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended

Store policy and procedures in regard to:

Staffing levels may vary according to:

Sources of accurate and current information may include:

Staff members may include:

Teams may include:

Relevant personnel may include:

Staffing requirements may include:

Appropriate calculations may include:

Job specifications should include:

Relevant legislation may include:

Staff recruitment procedures may be delegated to:

Employment appraisal tests may include:

Records may be: