This section describes the essential skills and knowledge and their level required for this unit

The following skills must be assessed as part of this unit

following set routines and procedures

using electronic labelling and ticketing equipment

literacy and numeracy skills in regard to

stock records and delivery documentation

reporting problems

The following knowledge must be assessed as part of this unit

store policy and procedures in regard to

stock control

store labelling policy

product quality standards

correct unpacking of goods

outofdate missing or damaged stock

equipment used

stock location

waste disposal

methods of storage

delivery documentation

stock record documentation

dispatch documentation

reporting faults and problems

relevant legislation and statutory requirements

relevant industry codes of practice

relevant OHS regulations

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge the range statement and the Assessment Guidelines for this TrainingPackage

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

consistently applies store policy and procedures industry codes of practice relevant legislation and statutory requirements in regard to stock control

consistently applies safe working practices in the manual handling and moving of stock according to OHS legislation and store policy

interprets and applies manufacturer instructions with regard to handling stock and using relevant equipment

receives and processes incoming goods and dispatches outgoing goods according to store policy and procedures

rotates stock and performs outofcode checking and reporting according to store policy and procedures

interprets and processes information accurately and responsibly

Context of and specific resources for assessment

Assessment must ensure access to

a retail work environment

relevant equipment including

stock moving equipment

manual and electronic labelling and ticketing equipment

computers and stock recording equipment

relevant documentation such as

invoices packing slips dispatch documents and order forms

recording and tally sheets

store policy and procedures manuals

OHS regulations

relevant legislation and statutory requirements

industry codes of practice

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

observation of performance in the workplace

thirdparty reports from a supervisor

written or verbal questioning to assess knowledge and understanding

review of portfolios of evidence and thirdparty workplace reports of onthejob performance

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

SIRXCCSA Apply pointofsale handling procedures

SIRXCCS001A Apply point-of-sale handling procedures

SIRXRSKA Minimise theft

SIRXRSK001A Minimise theft

SIRXCCSA Interact with customers

SIRXCCS002A Interact with customers

SIRXFINA Balance pointofsale terminal

SIRXFIN001A Balance point-of-sale terminal.

Assessing employability skills

Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors How these skills are applied varies between occupations and qualifications due to the different work functions and contexts

Employability skills embedded in this unit should be assessed holistically in the context of the job role and with other relevant units that make up the skill set or qualification

Store policy and procedures may relate to:

Handling techniques may vary according to:

Equipment may include:

Legislative requirements may include:

Stock systems may be: