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Elements and Performance Criteria

  1. Identify requirements for displays.
  2. Develop display ideas.
  3. Plan and build displays.
  4. Maintain displays.

Required Skills

Required skills

communication and interpersonal skills to

communicate display ideas to others

seek and accept feedback through clear and direct communication

use and interpret nonverbal communication

use language and concepts appropriate to cultural differences

creative thinking and design skills to generate ideas for improving displays

initiative and enterprise skills to ensure efficient and costeffective use of resources

observation skills to identify when display needs to be changed updated or altered

sketching and writing skills to represent ideas in a simple display plan

Required knowledge

audiences for and required effects of displays

basic design principles including

colour

flow of product

shape

use of space

organisational requirements including

environment health and safety compliance

location of displays

visual merchandising standards

visual merchandising display options

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

identifies the requirements for new displays

creates display plans that meet the requirements of the product audience and organisation

plans and builds displays according to plans

maintains displays

Context of and specific resources for assessment

Assessment must ensure access to

a real or simulated retail work environment

relevant documentation such as store policy and procedures manuals

display space

a range of display products and materials

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

observation of performance in the workplace

thirdparty reports from a supervisor

customer feedback

written or verbal questioning to assess knowledge and understanding

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended


Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the individual, accessibility of the item, and local industry and regional contexts) may also be included.

Purposeof display may include:

attracting customers into the store

new products

new range

promotion

sale.

Audience for display may include:

internal and external foot or vehicular traffic

new or repeat customers

people from a range of social, cultural and ethnic backgrounds

people with varying physical and mental abilities

people of different ages

people with varying degrees of language and literacy.

Relevant information may be sourced from:

colleagues

direct observation

internet

magazines

marketing personnel

technical personnel

written reports.

Resources may include:

equipment and technology

fixtures and fittings

labels and tickets

new or recycled materials

staff

time.

Constraints or factors may include:

availability of materials

budget

product characteristics

space

staff

time.

Creative thinking techniques may include:

brainstorming

creative writing

drawings

lateral thinking

mind mapping

product association

telling stories

using prompts

visualising.

Organisational requirements may include:

aesthetics

allocated space

branding

budget

work health and safety (WHS)

organisational standards

staff

store policy and procedures, including:

housekeeping and waste disposal procedures

WHS procedures.

Display options may include:

indoor or outdoor

lighting

sound

static or moving.

Feedback may be sought and received:

in groups

in writing

individually

verbally.

Relevant personnel may include:

external personnel with visual merchandising expertise

manager

team leader.

Display plans may include:

checklist of materials and equipment required

simple sketches of planned display.