Required skills

interpersonal skills to

inform team members of rosters

conduct staff meetings

coach team members including explaining and demonstrating

provide feedback and encouragement through clear and direct communication

ask questions to identify and confirm requirements

give instructions and provide constructive feedback

use language and concepts appropriate to cultural differences

use and interpret nonverbal communication

literacy skills to

interpret workplace documents

report procedures

Required knowledge

store policy and procedures in regard to

workplace ethics

work teams

staffing rosters

personnel records

trainee assessment

supervising new apprentices

staff counselling and disciplinary procedures

work and overtime periods

meetings

housekeeping

store organisational structure

rights and responsibilities of employers and employees in retail workplace

award and agreement requirements including employment classifications such as fulltime parttime and casual

award and agreement requirements, including employment classifications, such as fulltime, part-time and casual

forms of work in retail

major changes affecting retail workplaces

principles and techniques in interpersonal communication

relevant legislation and statutory requirements such as

equal employment opportunity EEO legislation

antidiscrimination legislation

antidiscrimination legislation

industry awards and agreements

relevant Work Health and Safety WHS regulations

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge the range statement and the Assessment Guidelines for this TrainingPackage

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

consistently and responsibly applies store policy and procedures and ethical behaviour in regard to the coordination of staff

consistently applies store policies and procedures in regard to monitoring organising maintaining staffing levels communicating with staff mentoring coaching and motivating staff

consistently and responsibly applies store policy and procedures in regard to the induction of new staff

consistently and responsibly applies store policy and procedures in regard to maintaining staffing levels and coordinating work teams within budgetary constraints

consistently applies state and local statutory requirements and regulations including relevant industry awards and agreements

consistently applies appropriate communication and interpersonal skills when motivating the team and informing staff of roles and responsibilities

reports suggestions for improvements in procedures to management

Context of and specific resources for assessment

Assessment must ensure access to

a retail work environment

relevant documentation such as

legislation and statutory requirements

awards and agreements

job descriptions and responsibilities

training programs

store policy and procedures manuals

rostering and recording systems

a work team

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

observation of performance in the workplace

thirdparty reports from a supervisor

answers to questions about specific skills and knowledge

review of portfolios of evidence and thirdparty workplace reports of onthejob performance

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

SIRXMGTA Maintain employee relations

SIRXMGT002A Maintain employee relations.

Staffing levels may vary according to:

Store policy and procedures may relate to:

Legislative requirements may include:

Team may include:

Statutory requirements may include:

Work may include:

Communication with team may be:

Staff induction may include:

Coaching may be done:

Procedures may relate to:

Techniques for providing comments and feedback may include:

Methods of evaluation may include:

Relevant personnel may include:

Staff records: