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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Deliver the vision.
   • Share organisational vision and relevant plans with team members.
   • Facilitate individual and team input into achievement of organisational vision and relevant plans.
   • Establish key performance indicators to measure success against organisational vision and plans.
   • Guide and coach team on delivering organisational vision and plans.
2. Demonstrate leadership.
   • Select and demonstrate leadership styles appropriate to team and organisational needs.
   • Act as a positive role model ensuring personal performance reflects organisational values and integrity.
   • Foster a high performance culture that supports innovation and active participation.
3. Act on difficult issues.
   • Consult with team and individual team members on difficult issues and reach a timely solution.
   • Demonstrate willingness to confront difficult situations and problems.
   • Deal with difficult situations fairly and promptly according to organisational policies and procedures.
   • Communicate openly and honestly with individuals and team members on difficult issues demonstrating sensitivity.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

assess personal leadership style and identify strategies to enhance own leadership style

develop a performance plan, in consultation with team members, to deliver the organisations vision detailing:

objectives

key performance indicators

action plan

roles and responsibilities

implement the above performance plan and provide leadership to team members by:

communicating strategies to achieve objectives

implementing strategies to motivate and empower team members

implementing strategies to achieve high performance standards

providing feedback and coaching to team members for improvement in performance

resolve a complex and non-routine workplace issues or dispute.

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Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

performance plans and their application

development of key performance indicators

strategies to motivate and empower others in the workplace

complex and non-routine workplace issues and disputes common to workplace teams

conflict and dispute resolution techniques:

assertiveness

negotiation

use of appropriate communication

leadership:

role in leading others

styles and traits

development of personal leadership skills

organisational:

vision

policies and procedures for conflict and dispute resolution.

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