This section describes the essential skills and knowledge and their level required for this unit

Required skills

analytical and management skills to implement and evaluate plans

interpersonal communication skills to

interpret and communicate mission statement

develop objectives and targets in consultation with team members and management through clear and direct communication

ask questions to identify and confirm requirements

use language and concepts appropriate to cultural differences

use and interpret nonverbal communication

present reports

conduct group presentations

conduct consultative processes

literacy skills to

document strategic plans

interpret information

numerical skills in regard to financial and budget planning

Required knowledge

store policy and procedures in regard to strategic planning

store purpose and values

store mission statement

internal and external operating environment

principles and techniques in strategic planning

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge the range statement and the Assessment Guidelines for this TrainingPackage

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

interprets communicates and implements stores mission statement

collaboratively develops team objectives reflecting the stores mission statement

collaboratively develops strategies for achieving team objectives

collaboratively develops effective action plans to implement strategies including targets standards and implementation methods

Context of and specific resources for assessment

Assessment must ensure access to

a retail work environment

relevant documentation such as

strategic plans

store mission statement

store value statement

information on the internal and external operating environment

a team

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

observation of performance in the workplace

thirdparty reports from a supervisor

research reports

written or verbal questioning to assess knowledge and understanding

review of portfolios of evidence and thirdparty workplace reports of onthejob performance

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended

Mission statements may be:

Team members and management may include:

Store policy and procedures in regard to:

Strategies and objectives may relate to:

Store mission and values may include:

Constraints upon objectives may include: