Elements and Performance Criteria
- Identify opportunities for increased sales and service.
- Regularly obtain relevant, reliable information from a variety of sources and analyse with regard to requirements of store operations.
- Accurately report information on developments to appropriate personnel.
- Use information related to current practices to identify opportunities for growth in sales and service.
- Continuously monitor and evaluate operations, and take action to improve where indicated.
- Accurately identify obstacles to change and take action to alleviate problems.
- Use evaluation of previous development outcomes to identify a range of opportunities for improvement and change.
- Evaluate changes.
- Ensure information on current and proposed merchandise and service range and operating systems is complete, accurate and accessible.
- Compare advantages and disadvantages of current and proposed operations.
- Assess implications of introducing changes using appropriate analysis measures.
- Ensure proposed changes take account of previous evaluations.
- Communicate recommendations to appropriate people within designated timeframes.
- Analyse responses to recommendations and make appropriate alterations.
- Negotiate changes.
- Promptly communicate information on projected change to appropriate people in sufficient detail for them to evaluate the implications for their areas of responsibility.
- Maintain good working relationships during negotiations.
- Ensure agreements reached include detailed implementation plans in line with store policy and procedures.
- Communicate complete and accurate records of negotiations and agreements to appropriate people.
- Where compromise necessary, ensure it is mutually acceptable and in line with store policy.
- Convey reasons for non acceptance of proposals positively to relevant staff.
- Encourage relevant people to understand and participate in changes.
- Implement and evaluate change.
- Communicate relevant details of implementation plans within designated timeframes to appropriate people in a manner and at a level and pace suitable for their needs.
- Use resources effectively to meet the requirements of operational changes.
- Monitor operational changes according to implementation plans.
- Evaluate outcomes of changes against expectations and previous sales and service records.
- Modify implementation process to resolve problems if required.