This section describes the essential skills and knowledge and their level required for this unit

The following skills must be assessed as part of this unit

interpersonal communication skills to

provide information coaching and feedback to team members

involve team members

refer issues to appropriate personnel through clear and direct communication

use and interpret nonverbal communication

motivate and lead a team

locating and using safety alarms fire extinguishers and emergency exits

identifying hazardous goods and substances

interpreting symbols used for OHS signage

identifying broken or damaged equipment

manual handling procedures

literacy and numeracy skills in regard to

interpreting and applying OHS regulations

reading and understanding store policy and procedures

generating reports

The following knowledge must be assessed as part of this unit

job role and responsibilities

store policies and procedures in regard to

OHS

emergency procedures

unsafe or hazardous goods

handling and storage

disposal

bomb threat procedures

store evacuation

manual handling and safe lifting techniques

possible fire and safety hazards

sickness and accident procedures

location of nearest first aid assistant or facility

hierarchy of risk control

elimination of hazards

engineering controls to reduce risk

administrative controls

use of personal protective equipment

relevant OHS legislation and codes of practice

principles and techniques in interpersonal communication

The Evidence Guide provides advice on assessment and must be read in conjunction with the Performance Criteria Required Skills and Knowledge the Range Statement and the Assessment Guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

applies and monitors store policy industry codes of practice relevant legislation and statutory requirements in regard to OHS and emergency procedures

applies and monitors safe working practices in the handling and moving of stock according to OHS legislation and codes of practice

interprets and monitors the implementation of manufacturer instructions with regard to handling stock and using relevant equipment

applies and monitors safe working practices in the handling storage and disposal of unsafe or hazardous materials

identifies OHS training needs and maintains OHS records

Context of and specific resources for assessment

Assessment must ensure access to

a real or simulated work environment

relevant equipment such as

stock moving equipment

alarm systems

first aid equipment

firefighting equipment

communication equipment

relevant documentation such as

OHS legislation

store evacuation procedures

store policy and procedures manuals

incident reporting forms

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

observation of performance in the workplace

a role play

thirdparty reports from a supervisor

customer feedback

written or verbal questioning to assess knowledge and understanding

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

SIRXRSKA Maintain store security

SIRXRSK002A Maintain store security.

Assessing employability skills

Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors How these skills are applied varies between occupations and qualifications due to the different work functions and contexts

Employability skills embedded in this unit should be assessed holistically in the context of the job role and with other relevant units that make up the skill set or qualification

Store policy and procedures may relate to:

Emergency procedures may relate to:

Team members may include:

OHS policy and procedures may relate to:

Hazards may include:

Opportunities and processes for team members to consult and contribute may include:

Resource allocation may include:

Relevant personnel may include:

Hierarchy of control may include:

Hazardous goods may include:

Equipment may include:

Safe manual handling techniques may include:

Store emergency policy and procedures may relate to:

Training may include:

Records may include:

Legislative requirements may include: