This section describes the essential skills and knowledge and their level required for this unit

The following skills must be assessed as part of this unit

interpersonal communication skills to

define and allocate OHS responsibilities and duties

explain information on the OHS system and provide information and training for staff through clear and direct communication

ask questions to identify and confirm requirements

share information

give instructions

use language and concepts appropriate to cultural differences

use and interpret nonverbal communication

consultation processes

identifying and preventing safety hazards including fire chemical and electrical hazards

negotiation skills

using safety alarms fire extinguishers and emergency exits

developing processes and procedures

literacy skills in regard to

researching analysing and interpreting a broad range of written material

preparing reports

documenting results

numeracy skills in relation to

finance and risk assessment

The following knowledge must be assessed as part of this unit

store policy and procedures in regard to

OHS and emergency procedures taking into account state and local government regulations and codes of practice

emergency evacuation of store

events likely to endanger staff or customers

hierarchy of control in emergency situations

place of consultative committees

recording system for accidents illness and incidents

relevant legislation and statutory requirements including OHS legislation and codes of practice

relevant industry codes of practice

first aid procedures

handling and storage procedures for hazardous and nonhazardous goods and equipment

procedures for spills leakage of materials accidents and sickness

safe lifting and manual handling procedures

waste disposal methods including hazardous substances

The Evidence Guide provides advice on assessment and must be read in conjunction with the Performance Criteria Required Skills and Knowledge the Range Statement and the Assessment Guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

maintains manages and applies safe working practices including necessary resources control measures and risk assessments in all areas of the store according to relevant legislation

maintains manages and applies emergency procedures according to store policy and procedures

develops and manages store policy and procedures in regard to the consistent application by staff members of safe working practices for the provision of services and safe use of products

establishes and maintains consultative processes in regard to OHS

allocates and manages staff responsibility for OHS guidelines

develops and implements staff training programs that relate to OHS and health and hygiene legislation and industry codes of practice

establishes and maintains systems for maintaining OHS records

evaluates reviews and makes recommendations for improvements with regard to store policy and procedures in OHS and store emergency procedures

Context of and specific resources for assessment

Assessment must ensure access to

a real or simulated work environment

relevant documentation such as

OHS legislation and codes of practice

store policy and procedures manuals

industry codes of practice

enterprise agreements in regard to consultative committees

staff members

emergency equipment

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

observation of performance in the workplace

a role play

thirdparty reports from a supervisor

written or verbal questioning to assess knowledge and understanding

review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the candidate

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

SIRXHRMA Administer human resources policy

SIRXHRM001A Administer human resources policy

SIRXHRMA Recruit and select personnel

SIRXHRM002A Recruit and select personnel.

Assessing employability skills

Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors How these skills are applied varies between occupations and qualifications due to the different work functions and contexts

Employability skills embedded in this unit should be assessed holistically in the context of the job role and with other relevant units that make up the skill set or qualification

Store policy and procedures may relate to:

Relevant legislation may include:

Staff may include:

Hazards may include:

Reporting procedures may be:

Hierarchy of control may include:

Consultation processes may involve:

Hazardous goods may include:

Equipment may include:

Emergency procedures may relate to:

Risk assessment may include:

Training may include:

OHS issues may include:

Records may include: