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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Develop product knowledge.
   • Identify and access sources of information on organisational health, and nutritional products and services range.
   • Interpret information about availability and features of health and nutritional products and services.
   • Identify and use opportunities to update knowledge for the food product and service range.
2. Recommend health and nutritional products.
   • Use product knowledge to provide information to customers on available products and services.
   • Communicate product information and sources additional information as required.
   • Promote specials and new lines to customers according to organisational policies and procedures.
   • Recommend complementary products to clients to increase sales.
3. Advise on health and nutritional services.
   • Advise customers on health and nutritional services according to organisational policies and procedures.
   • Advise customers on store range of products, services and complementary therapy consultant services where applicable.
   • Question customers to determine their needs and suggest solutions available from service range.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

access and interpret information on four different health and nutritional products and services

respond to four different customer inquiries for health and nutritional information that individually or cumulatively require provision of information on all of the following:

key features and benefits of health and nutritional product range

key features and benefits of health and nutrition services offered

product and service pricing

storage requirements and shelf life

complementary products or services.

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Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit organisational policies and procedures for:

organisational policies and procedures for:

interactions with customers

product or service pricing

product service quality (from suppliers and to customers)

basic key aspects of relevant industry codes of practice relevant to the sale of health and nutritional products and services :

advertising (Therapeutic Goods Administration)

stock procurement and stock dispensing

Complementary Healthcare Council of Australia (CHC) guidelines

organisational health and nutritional product and service ranges:

benefits

use

key features.

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