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Elements and Performance Criteria

Required Skills

This section describes the essential skills and knowledge and their level required for this unit

The following skills must be assessed as part of this unit

develop implement and monitor contracts and agreements

literacy and numeracy skills to

read and understand a range of workplace documentation

access and interpret supply and distribution information

generate reports

maintain distribution records and information

time management

strategising planning and prioritising

collecting and organising information

analysing and evaluating information

interpersonal communication skills to

negotiate supply and distribution agreements

report and resolve customer complaints

inform managers and staff of new products and how best to promote them through clear and direct communication

ask questions to identify and confirm requirements

share information

give instructions

use language and concepts appropriate to cultural differences

use and interpret nonverbal communication

The following knowledge must be assessed as part of this unit

business purchasing and distribution practices and procedures

legal considerations

range decisions and practices

existing supply and distribution agreements

quality standards relating to

customer service

ethical practices affecting purchasing agreements

risk management

principles and techniques in analysis assessment development and implementation

OHS aspects of job

relevant commercial law and legislation

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge the range statement and the Assessment Guidelines for this TrainingPackage

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

negotiates and executes supply and distribution agreements according to business policy and legal requirements

ensures distribution processes comply with obligations under distribution and license agreements and relevant legislation

responds to customer complaints and supply and distribution problems promptly according to business policy and procedures

reviews distribution processes and supply agreements to ensure continuous improvement

Context of and specific resources for assessment

Assessment must ensure access to

a retail or wholesale work environment

relevant sources of product information

relevant information and documentation including

business policy and procedures

relevant legislation and statutory requirements

industry codes of practice

supply and distribution data

business customers with a range of supply and distribution needs

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

observation of performance in the workplace

thirdparty reports from a supervisor

written or verbal questioning to assess knowledge and understanding

review of portfolios of evidence and thirdparty workplace reports of onthejob performance

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended

Assessing employability skills

Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors How these skills are applied varies between occupations and qualifications due to the different work functions and contexts

Employability skills embedded in this unit should be assessed holistically in the context of the job role and with other relevant units that make up the skill set or qualification

Range Statement


The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below.

Distribution and supply agreements may include:	delivery of products provision of services maintenance and support agreements leasing agreements and consultancies research and development.

Business customer and end consumer needs may vary according to:	demographics economics competition social and cultural factors political influences legal factors natural factors technology.

Business policy and procedures may relate to:	supply and distribution of merchandise interacting with customers approval processes negotiating supply and distribution agreements.

Legal requirements may include:	industry codes of practice transport, storage and handling of goods contract law Trade Practices and Fair Trading Acts pricing procedures, including inclusion or exclusion of GST.

Business and customer objectives may relate to:	time management standards of work quality quantity observance of policy and procedures meeting legislative requirements financial control inventory control risk management loss prevention.

Relevant personnel may include:	manager or supervisor colleagues business or area manager internal or external logistics personnel business customer contacts end consumers.

Customers may include:	new or repeat contacts internal or external contacts customers with routine or special requests local, regional, interstate or international customers people from a range of social, cultural and ethnic backgrounds and with varying physical and mental abilities.

Managers and staff may include:	full-time, part-time or casual or contract staff staff under contract people with varying degrees of language and literacy people from a range of cultural, social and ethnic backgrounds people with a range of responsibilities and job descriptions.

Training may include:	formal or informal training coaching or mentoring informational seminars written information.

Merchandising plan may relate to:	business culture current market position merchandise and product range pricing, labelling and packaging requirements.

Suppliers may be:	local or overseas existing or new contacts internal or external.