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Elements and Performance Criteria

Required Skills

This section describes the essential skills and knowledge and their level required for this unit

The following skills must be assessed as part of this unit

interpersonal communication skills to

report results forecasts and recommendations through clear and direct communication

ask questions to identify and confirm requirements

use language and concepts appropriate to cultural differences

use and interpret nonverbal communication

literacy and numeracy skills to

read and understand a range of workplace documentation

access and interpret market information

generate reports

collecting and organising information

analysing and evaluating information to

determine trend patterns

determine areas of improvement for the business

recommend action based on forecasts

The following knowledge must be assessed as part of this unit

business policy and procedures

current market performance of the business and specific products and services

factors that may affect future operations

sources of information current standard new and emerging

principles and techniques in analysis assessment development and implementation

techniques used to analyse assess and review forecasts

approval processes and key personnel

OHS aspects of job

relevant commercial law and legislation

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge the range statement and the Assessment Guidelines for this TrainingPackage

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

collects and analyses relevant information to prepare accurate and timely performance forecasts over time across a range of retail or wholesale products and services or markets

reviews and evaluates accuracy of a range of forecast information to identify and report performance trends for a range of retail or wholesale products or services in an accurate and timely manner

identifies and utilises a range of accurate measures to determine and communicate forecast recommendations to relevant personnel

Context of and specific resources for assessment

Assessment must ensure access to

a retail or wholesale work environment

relevant sources of product performance information

relevant documentation such as

policy and procedures manuals

a range of products and services

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

observation of performance in the workplace

third party reports from a supervisor

written or verbal questioning to assess knowledge and understanding

review of portfolios of evidence and thirdparty workplace reports of onthejob performance

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended

Assessing employability skills

Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors How these skills are applied varies between occupations and qualifications due to the different work functions and contexts

Employability skills embedded in this unit should be assessed holistically in the context of the job role and with other relevant units that make up the skill set or qualification

Range Statement


The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below.

Information may include:	competitor information, e.g. annual reports, trade publications, field reports and stock market analyses product or service review information Australian Bureau of Statistics statistical information market analysis information customer surveys product and service reviews sales reports.

New technology may include:	point of sale terminals electronic bar coding equipment for price labelling and stocktaking portable data entry printers electronic ordering equipment wrapping and packing equipment equipment for carrying or moving merchandise equipment for storage of merchandise, including refrigerators personal computers and peripheral devices specialist software applications online technologies.

Reports may be delivered:	verbally in writing in groups individually.

Analysis of forecasts may involve:	response times scalability traffic customer demographics customer confidence customer expectations structure of and 'players' in the market market capability market maturity market strength factors or conditions that may affect supply potential impact of intended contracting activity.

Relevant personnel may include:	manager or supervisor colleagues business or area manager specialist internal or external personnel.

Available information may include:	purchase requests and orders tender submissions and proposals invoices and payment requests statements and petty cash vouchers offer and contract documents evaluation process documentation records of authorised officers' decisions corporate credit transaction statements (electronic data interchange) records of supplier performance financial statements asset registers records of conversation.