This section describes the essential skills and knowledge and their level required for this unit

Required skills

interpersonal skills to

communicate forward business needs to suppliers

communicate procedures to relevant internal and external personnel through clear and direct communication

ask questions to identify and confirm requirements

use language and concepts appropriate to cultural differences

use and interpret nonverbal communication

literacy and numeracy skills to

interpret a range of workplace documentation

access and maintain information on suppliers

generate reports and recommendations for supply and distribution chain improvement to relevant personnel

analytical skills to collect organising and evaluate information

management skills to

implement benchmarks of supply chain efficiency

devise effective policy and procedures

Required knowledge

relevant business policy and procedures

principles and techniques in analysis assessment development and implementation

approval processes and key personnel

supply cycle

supply chain for business and typical supply chain models used in different industry sectors and businesses

procedures for collecting and analysing distribution chain management

position of the business in the supply chain

factors affecting supply and distribution management

work and team priorities

current forecasts and trends

market information and data collection

sales plans

principles and techniques for measuring supply chain efficiency and quality standards

Work Health and Safety WHS aspects of job

relevant commercial law and legislation

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge the range statement and the Assessment Guidelines for this TrainingPackage

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

evaluates and seizes opportunities to improve supply chain for a product or service within an operational context

identifies and understands a range of current and emerging supply chain management models

applies tools to measure and quantify supply chain quality standards and efficiency for a retail or wholesale business

develops clear and effective policy and procedures for wholesale or retail distribution or supply activities

develops and implements realistic and measurable performance benchmarks for supply and distribution into a business

Context of and specific resources for assessment

Assessment must ensure access to

a retail or wholesale work environment

relevant sources of supply chain information

relevant documentation such as

policy and procedure manuals

supply and distribution reports

supplier records

a range of suppliers

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

observation of performance in the workplace

thirdparty reports from a supervisor

written or verbal questioning to assess knowledge and understanding

review of portfolios of evidence and thirdparty workplace reports of onthejob performance

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended

Business relationships may be influenced by:

Suppliers may be:

Benchmarks may include:

Information on suppliers may include:

Business policy and procedures may relate to:

Methods used to store information may be:

Factors affecting future distribution and supply of retail or wholesale products and services may include:

Relevant personnel may include:

Reports may be delivered: